Scott Bailey Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

* Analyzed logs, tracked and resolved software/hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs* Perform break/fix and change work on systems utilizing Linux and Solaris servers on both clusters, standalone or virtual environments* Developed, implemented and maintained nationwide analytical data reports for senior level management. Received an award for the work.* Level 2 corporate support for all divisions – all video products offered* Lead engineer for support of Package Media Gateway VOD content delivery * SME for VOD product* Intricately involved in the development/deployment and support of Media Sales/Ads VOD content

* Managed team of 4 Service Assurance Coordinators* Responsible for the responsiveness and reliability of the company FTTH Video, VoIP, Data and Security services. * Project manager for project involving the coordination of customers, service providers and all company departments.* Analyzed data from several sources to initiate company improvements in Customer Service, Technical Operations, Engineering and Finance* Developed processes and guides for Operations groups.* Developed and administered company scheduled maintenance program.

Universal Customer Care Representative * Answer Tier 1 customer calls in high volume call center. * Troubleshoot over phone billing and technical problems. Installation Technician* Install/repair Video-High Speed Data-VoIP in customer premise. * Chosen to test new trouble ticket resolution software for technicians in region.

Telephony Trouble Isolation Supervisor * Hired, trained and supervised staff from 3 employees to 20 employees. * Analyzed multiple data streams for optimal employee utilization and efficiency. * Developed and implemented methods and procedures for Telephony line of business in region. * Developed valuable professional rapport with operations managers, marketing officers, and customers. * Set standards for product development, service delivery, and customer relations. * Coordinate well with contractors and subcontractors. Telephony Trouble Isolation Technician* Developed and created new department for troubleshooting telephony problems.* Technically oriented - resourceful in problem solving and strategic planning to alleviate problems. * Planned and organized work under minimal supervision of manager. * Worked with 3rd parties to repair telephone service. Telephony Provisioning Representative * Provisioned POTS lines in a 5ESS switch and TelLabs HFC Head End equipment. * Consistently recognized by management and peers for producing high quality work. * Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly. Broadband HSD Technician * Installed and repaired data services on a broadband network.* First technician to be trained and work simultaneously in cable, data and telephony. * Trained new employees in installation and troubleshooting abilities.

* Installed and repaired all aspects of cable hook-up from utility pole to television set within subscriber residence. * Worked closely with customers in troubleshooting and repairing cable-related problems. * Performed routine and demand maintenance and inspections of entire cable network from headend to customer home. * Provided support to management by handling all routine and administrative work such as word processing tasks, such as creating forms, schedules, etc.

* Troubleshot and repaired to component level, the problems with communication, navigation, fire control radar and computer system on the F18 and F4 Aircraft utilizing technical publications and electronic schematics. * QA qualified to inspect and insure that all work was done safely and correctly.