Executed comprehensive system administration tasks, encompassing user and network security, storage management, and server maintenance. Performed hardware and software installations and maintenance within IBM’s enterprise server environments.Achieved certification as an Apprentice Systems Support Technician through the IBM New Collar Apprenticeship program.Administered IBM’s Beaker tool for hardware-as-a-service (HaaS), ensuring optimal uptime and adherence to security standards while addressing user concerns.Developed and integrated a custom asset management solution utilizing Python, Linux, Apache, MariaDB, and PHP.

Assisted with QA automation testing and coding for iOS and Android using Appium, virtual devices, and custom Java frameworksCreated and executed detailed test plans through Jira, Confluence, and TestRail issue tracker softwareWorked in small teams directly with developers and other departments to coordinate effortsProduced technical documentation to assist other team members in learning QA automation

Created and executed detailed test plans through Jira, Confluence, TestRail, and HanSoft issue tracker softwareIdentified and tracked defects for the company's main title, DC Universe Online (supporting over 300,000 daily players), and supported developers in resolving problems by completing additional testsWorked in small teams (3 - 6) and collaborated between different disciplines, departments and specialties to ensure quality resolution of issues throughout the entire production pipelineProduced and maintained consistent technical documentation

• Provided QA support for porting company software onto SteamOS, Mac OS, iOS • Wrote and executed detailed test plans, assisted with UI design when necessary • Utilized Jira for defect tracking, prioritization, and organization • Collaborated with development team for timely defect corrections • Conducted core QA functionality and compatibility testing for over 30 different video game titles, including AAA products

Provided QA testing and feedback for all aspects of multiplayer in Halo 4Worked in depth on testing the Forge tool - the Halo 4 User Generated Content editorWorked in a qualitative testing unit tasked with providing gameplay balance suggestions to help make the game betterAssisted developers by working directly with them in both daily playtesting and personal discussions on new issuesDesigned and executed detailed test plans for complex toolkit environments

Managed the Hardware Compatibility Lab software platform and test environmentExecuted daily test plans for the NCsoft Launcher utility, an automated launching and patching tool for NCsoft's games (City of Heroes/Villains, Guild Wars 1, Guild Wars 2, Aion, Lineage II, Wildstar)Tested, troubleshooted and configured the NCsoft Launcher and games on the full range of supported PC/Mac hardware platforms

Performed end-user functionality testing for a wide variety of Namco titles:Namco Museum DS (Nintendo DS)Space Station Tycoon (Wii)One Piece: Unlimited Adventure (Wii)Eternal Sonata (PS3)Dragon Ball: Revenge of King Piccolo (Wii)We Cheer 2 (Wii)).