Scott Fitzgibbons Email & Phone Number

Financial services company(April 2021 - present)Business Analyst for enterprise PMO programManaged project requirements for the electronic delivery of owner policy documents and the development of ACH payments on the client front end portal for multiple business units.Commercial property and casualty insurance company(September 2020 - March 2021)Project Manager/Business Analyst within the claim portfolioManaged 21 agile projects within 4 releases responsible for prioritization, estimation, solution development, project planning, business rules, UI design, activity patterns and data flow diagrams.

Centric Consulting

Global multi-line insurance broker(March 2020 - August 2020)Project Manager for brokerage acquisitionsManaged data migrations between recently acquired agencies and the enterprise systems (Epic for P&C and BenefitPoint for employee benefits.Risk Information Provider (December 2019 – March 2020) Project Manager for a Guidewire Accelerator insurance implementation.Global Automotive Parts Manufacturing company(April 2019 - November 2019)Project Manager for IT IMO ProgramManaged an inventory of 1,665 applications to be separated and migrated as part of the creation of two independent companies and a subsequent spin into a new company.Multinational food-manufacturing company(September 2018 - March 2019)Ran an agile project supporting a web-based UI designed to automate and standardize their shipment, consumption and inventory forecasting model.Global multi-line insurance broker(January 2018 - August 2018)Senior Business Analyst/Project Manager for PMO Operations ProgramsImplemented a large transformational program to deliver process and technology improvements across the claims, commercial lines, personal lines and employee benefits business lines.Global Automotive Parts Manufacturing company(September 2017 - December 2017)Security Analyst for Information Risk Management ProgramsCreated policies, standards and procedures to address six key areas of global information security.Global multi-line insurance broker (July 2014 - June 2017)Project Manager for PMO Operations ProgramsCoordinated projects for Epic enterprise broker management system migrations, operational governance and production support projects.Sr. BA for policy issuance applicationManaged requirements within an Agile methodology.Global marketing and ecommerce direct sales enterprise(March 2013 - June 2014)Lead Business Analyst for Digital Marketing Coordinated all IT project requests: SEO, Role Based Security, Image Gallery, Social Media and Reporting.

Provided business solutions and project management for commercial, select risk and specialty lines within the claim portfolio through the deployment of enterprise IT initiatives.• Led 25 projects within 8 releases over 2 years from project prioritization through deployment. • Coached and collaborated with our managed services providers (Capgemini, TCS and IBM) both onshore and offshore in the review, negotiation and approval of project deliverables: System Requirements, Statement of Work, Detail Design and Test Plans.• Managed projects across 14 different applications primarily on Claim Center, a Guidewire product built on a web client integrating into a service-oriented architecture, serving as the central repository for CNA claims financials.• Created new reporting coverage codes used by state regulatory reporting initiated within Claim Center with development required in 5 different applications and integration into 8 additional systems.• Designed an automated claim assignment project within Claim Center for 4 business groups using segmentation rules by line of business and key attributes for routing claim assignments to the appropriate teams.

Worked with clients in the automobile insurance industry on projects designed to streamline the claims settlement process. Designed and delivered projects with the goal of reducing the time insurance companies spend communicating between the parties involved in the repair process reducing repair times and costs, minimizing processing errors and improving insurance client’s satisfaction. Responsible for creating project requirements: coordinating resources, stakeholder analysis, soliciting requirements, usage scenarios, quality gating requirements, analysis inception estimates, formal requirements approval processes, conducting peer reviews and use case inspections, providing work estimate input to change management and launch documentation.Lead Business Analyst for two interface projects developing new inbound and outbound interfaces for transactions using an Oracle infrastructure with communications via web-services over HTTPS and another using EDI transaction files via FTPS communications to automate staff appraiser contact data.Led team of business analysts in the migration of core product to the company portal application responsible for estimating, planning, managing and communicating the analyst’s deliverables.