Scott Klein Email & Phone Number

Clarendon Hills, IL, US

Oak Brook, Illinois, US

Develop & implement strategic plan, organizational design and budget for operational efficiency, growth and innovationSpearhead digital transformation with first cloud implementation and data center migrationIntroduce & cultivate data-driven intelligence and strategy to enable business performanceImprove IT performance metrics and continuous improvement.

Chicago, Illinois, US

• Lead technology diligence, sign-to-close, and post-close activities in private equity and strategic mergers and acquisitions for transactions in excess of $5B.
• Develop strategic plans, organizational designs, and budgets for growth and ongoing operations of business-driven IT departments
• Build and develop teams to establish governance and management of post-close programs solving complex people, process, and technology challenges typical of inorganic growth opportunities

US

• COO/CIO - BuildOnMe (2019-2021)
• Develop a corporate budget and full P&L responsibility
• Define corporate strategy, set policy and process across business units
• Drive sales; develop and provide sales process, metrics, and governance
• Evaluate & implement technology strategy & solutions to provide efficient business operations across the value stream
• Engage existing clients to ensure the quality of services and customer retentionCOO/CIO - Novoscale (2018-2019)

Ashburn, Virginia, US

• Redesign & scale global operations, technology, strategy & process to accommodate 100% YOY growth and compliance with parent company while retaining fluidity and efficiency of the global practice
• Led acquisition and integration efforts for European and Australian entities including target identification & qualification, synergy definition & realization, success metrics, financial reporting, organizational.
• Full budget responsibility of IT and related processes & services; built automation and integration allowing IT spend to decrease to less than 2% of revenue
• Provide multiple roles in the best interest of the business along the entire value stream including strategic decision making with regard to global sales, delivery, and shared corporate services

Ashburn, Virginia, US

• Report directly to the SVP of Global Professional Services
• Define global business processes, financial structure, & analytics for all business units to measure existing business, achieve revenue & sales targets, strategize, & forecast growth
• Discover and solve enterprise business problems: revenue leakage of over 5% of revenue (per year) found in first 90 days; net result of 70% recovery in Year 1 and 90% in year 2.
• Serve & present to Board of Directors as authoritative source of business intelligence across business units
• Led acquisition and integration efforts for UK & Canadian entities including synergy definition, success metrics, financial reporting, organizational change and systems consolidation

Ashburn, Virginia, US

• Lead delivery team of customer-focused cross-functional consultants to ensure on time, high quality implementations
• Create leaders such that 30% of staff promoted into management/leadership roles during corporate restructuring
• Manage regional P&L for the Central region portfolio ($12MM in revenue)
• Develop & Implement delivery methodology focused on quality, customer satisfaction, and efficiency
• Lead development teams and serve as product owner of new product offerings on ServiceNow platform

Ashburn, Virginia, US

• Manage multiple projects for high visibility Fortune 100 clients across multiple industries with a focus on customer satisfaction, quality and efficient delivery.
• Responsible for implementing solutions that support IT Service Management processes for the Operation and Technology business unit.
• Identify stakeholders and elicit requirements using interview, document analysis, requirements workshops, surveys, process descriptions, and workflow analysis.
• Responsible for ensuring all documentation accurately reflects the current status of changes and outstanding issues
• Communicate difficult/sensitive information tactfully

Chicago, IL, US

Instructor for Project Management course. Course description: The art and science of project management and systems development as applied to a variety of business, industrial, and public management situations. Covers all phases of the project life-cycle; techniques for planning, scheduling and control of projects; project organizations; and techniques for.

Chicago, IL, US

• Developed course on Agile practices to help students achieve Agile Certified Practitioner certification (PMI-ACP)
• Instructed students on project management theory and practice to further individual career advancement and aid in successfully passing PMP certification exam
• Correlated business strategy techniques to project management theory
• Developed courses on project management and Microsoft Project including content, structure, & grading

Teach & promote safety and climbing techniques for the sport of rock climbing

• Created Agile and Waterfall PMO methodologies to implement web development projects for clients such as Coca-Cola, Nike, HP, McDonalds, US Cellular, NBC Universal.Implement Project Management (PMO) standards and.
• Created business intelligence dashboard to increase profitability and diagnose inefficient processes resulting in $1,000,000 savings, and discovery of over $250,000 in lost billable hours (in a nine month period)
• Founded several programs to develop staff at all levels of the organization, share knowledge, and celebrate victories, innovation and teamwork
• Led program to create core values, corporate vision, and software development methodology resulting in more cohesive, dedicated and independent project teams

Chicago, Illinois, US

• Created project management office (PMO) methodology and go-to-market strategy for new service line
• Led development of IT Service Management (ITSM) service line based on ITIL
• Provided IT strategy and planning expertise to client CIOs to co-develop IT strategic initiatives and roadmaps
• Led teams to perform due diligence and strategic analysis for private equity firms to determine IT impact of acquisition, merger, or divestiture of companies or business units
• Recommended strategic initiatives, roadmaps, and budget (up to $50M) for efficient operations of clients' IT departments

Chicago, Illinois, US

• Responsible for managing all web services, infrastructure, application development, operations, consulting services, technology and nearly 30 resources in a matrix organization (budget: $15M)
• Strategized and established continuous improvement methodology for better, more secure and efficient methods & business practices and developed key performance indicators and service-level agreements
• Served as IT liaison and subject matter expert for strategic business planning meetings of business units
• Composed and implemented project management methodology and policies (& PMO) based on industry standards and best practices which enabled project monitoring, performance management, statistical analysis of metrics
• Continued growth in responsibility based on project size, budget and business impact o Team size: from 3-30 (internal & external) o Budget: up to $5M o Program/Project timelines: 1 month-3+ years o Business Impact.
• Promoted every 3yrs. (avg.)

New York, NY, US

• Organize, implement, and administer high-availability (Cluster Server) Microsoft Exchange corporate-wide electronic mail Organized, implemented, and administered high-availability (Cluster Server) Microsoft Exchange.
• Managed data center and WAN for disaster recovery, change management, and 24/7 availability
• Acted as technical liaison for business sales staff to provide for WAN connectivity to corporate clientele using such technologies as frame relay, and leased line connections

Mssm, Strategic Management

Mba, Business Administration And Management, General

Bs, Mathematics & Computer Science