Scott Paghera Email & Phone Number

Burlington, Massachusetts, United States

• Locate and remove defects from K-Cup transportation devices.• Perform OTA updates including brewer programming, software and feature testing (KSPS,KCS,KSS).• Execute brewer test cases (K2500,K4500).• Document defects on brewer testing.

Massachusetts, United States

In this position I played an integral role in ensuring the attainment of regional retail sales goals by quickly creating an operating environment committed to continuous improvement focused on augmenting business intelligence, employee training, performance monitoring, and merchandising. I monitored the performance of retail stores in the Northern MA / New Hampshire territory. Under my leadership we achieved efficiency, quality, sales, and customer satisfaction goals through the district every year.

United States

• Managed the process of ensuring the attainment of regional retail sales goals for 10 stores by quickly creating an operating environment committed to continuous improvements.• Designed a program to augment business intelligence, employee training, performance monitoring and merchandising.• Conducted bi-weekly site audits, 20 per month total, to identify process improvements related to merchandising, inventory management, and internal reporting.• Collaborated with sales managers, assistant managers and the district manager to make certain that the presentation of 10 stores align with national company standards.• Influenced the regional sales compensation model by providing reporting on 25 to 30 separate store metrics throughout the territory on a monthly basis.• Achieved efficiency, quality, sales, and customer satisfaction goals through the district every year. Maintained a Top 5 ranking in operational metrics throughout the Northeast Region.

Nashua, New Hampshire, United States

This was my third role with the company serving as a continuous improvement and operations management expert while supporting the attainment of retail sales goals. My mandate was to provide daily leadership while serving as a backup sales floor leader in the absence of the manager.

Concord, New Hampshire, United States

In this position I was mandated to increase sales and reduce customer churn in the Concord, NH region. I regularly audited store sales and customer service performance to identify areas of store and individual performance improvement.

Massachusetts, United States

Following excellence in the United States Army, I excelled at analyzing and identifying areas of merchandising and sales floor performance improvement. A major part of this role focused on collaborating with store management to plan and launch new products.

Massachusetts, United States