Customer advocate and sales professional with more than 20 years of experience establishing, nurturing, and expanding lasting customer relationships.As a Customer Relationship and Technical Sales expert, I provide appropriate and cost-effective solutions to my customers, educating and empowering buyers to make a buying decision in their favor. I provide application expertise to plant personnel who are responsible for generator condition monitoring and maintenance, and I am experienced at interfacing with key business units including Engineering, Maintenance, IT, Marketing, Training, and Operations.Cutsforth's innovative and uniquely designed products maximize our customers' budgets to improve equipment reliability and operator efficiency and safety, while also reducing maintenance times and costs.

Facilitated role as a product and webinar conferencing SaaS expert providing sales strategies, leadership, and teaching sales generation techniques to 40 globally dispersed salespeople. Respected as a subject matter expert providing product demonstrations, technical support, and training to prospects and existing customers. Liaised between all departments, including Operations, Sales, Product Development, Marketing, Telco, Engineering, and Billing. Effectively managed Vendor Accounts and relationships; ensured Service-Level Metrics were met daily. • Directly managed fast-growing large webinar business, achieving 35% year over year growth of webcasting services over 5 years, resulting in $830K revenue for FY2011, with trending growth to reach $1M for FY2012.• Contributed to building a $40M+ annual revenue stream by supporting the entire sales team and company's sales and services.• Increased sales and service support for hundreds of new and existing customers each year, sold appropriate solutions and delivered exceptional service. • Produced successful high-end event solutions selling to varied industries including Pharmaceutical, Manufacturing, Legal, Engineering, Healthcare, Financial, and Energy. • Created 30+ product supporting documents each year, including user guides, product sheets, quick reference guides, marketing slicks, and sales product kits.• Provided product demonstrations and training of all services with clients at all organizational levels.

Supported an immediate team of 17 Customer Relations Coaches and 200+ Teleconference Specialists whose goals were to provide the flawless and efficient delivery of the AT&T Executive Teleconference Services to Fortune 500 customers, C-level executives, government, professional sports figures, entertainment industry artists, and the VIPs of the world. Facilitated role as SME and liaison to the sales team for complex high-touch events.• Elevated operational excellence and service delivery of the AT&T Executive Teleconference Service, resulting in annual revenue of $35 million for this highly visible and highly valuable AT&T service. • Coached, motivated, mentored, trained, and supported the professional growth and development of all team members (management and 200+ CWA union members) in the areas of dependability, customer service, performance development, diversity awareness, career planning, and teamwork.• Defined service requirements and flawless delivery of the CEO COM Link, a Homeland Security Crisis application resulting from the September 11th attacks, used exclusively by the CEO Business Roundtable.

• Supported a team of 20 Teleconference Specialists in efforts to deliver world-class teleconferencing services.• Defined, wrote, and trained all Teleconference Specialists on procedures for all areas of the Center.