* Built high-performing engineering team with national presence * Led 24 developers in the AvidWow process across two different scrum teams to build a cohesive development environment that exceeded teams Accelerate Metrics (Mean Time To Restore, Lead Time for Changes, Deployment Frequency, and Change Failure Rate)* Collaborate with cross-functional leaders to eliminate impediments and evolve systems and practices in support of Lean-Agile development. * Promoted a culture of continuous improvement with focus on being a best in class product delivery team. * Employed a lean leadership style, on that focuses on developing skills and career path for team members

• Built high-performing engineering team with national and international presence • Led 18 developers across three different scrum teams to build a cohesive development environment that exceeded each quarter release metric goal including injected in Release and Leak Rate• Built and maintained partnerships with all functions to ensure understanding of business needs and functional specifications• Provided insight and guidance and resolved escalated issues throughout the development and support lifecycles• Managed robust, reliable, secure and scalable systems on-premise and within cloud• Set goals and strategies and deployed large/enterprise scale initiatives• Influenced and established best-in-class engineering practices through solid design decisions and tools• Collaborated with stakeholders, architects and product managers to determine product scope and vision, set goals, identified and resolved issues• Encouraged a data-driven culture to improve the efficiency, scalability, stability and security of applications• Monitored team/individual morale and engagement to maintain highly effective and collaborative environments

• Developed and translated business requirements into product-specific designs and configuration, detailed requirement specifications and use cases• Communicated with development and QA specialists to escalate and meet project deadlines• Researched, triaged and prioritized all product backlog items and bugs• Led the creation of the Operational Management System, a centralized management interface for monitoring Allscripts Analytics Platform applications that proactively alerted development and support of system issues• Performed role of Scrum Master for Operational Management System team• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings• Coordinated and managed code releases and shared APIs with other scrum teams within organization.• Empowered my team to self-organize and grow cross-functionality• Performed in-depth data analysis within Clinical Data Warehouse and developed corrective measures for data issues• Improved the quality and efficiency of 31 Allscripts Analytics Platform applications

• Led Allscripts 4010 to 5010 format conversion effort to support new and dynamic developments in healthcare management like ICD-10 code set changes• Communicated with developers and QA specialists on specific projects to escalate and accelerate projects to meet deadlines• Onboarded direct connections with external partners on BizTalk framework• Developed data partnerships to deliver/extract report data for various business aspects and foster customer relationships• Produced developer and business partner documentation for each custom client request• Evaluated technical specification with Business Partners to determine feasibility of custom reports • Managed and directed activities for the Business Analyst team• Leveraged SSMS MS-SQL for data retrieval used by adhoc and custom reports• Provided thorough data analysis on multiple data systems (Claims, ePrescribe, Application Data)• Demonstrated ability to build core team processes and disseminate to teams

• Led 25-member team to implement ePrescribe to more than 800 Misys EMR clients during a five-month period• Managed and directed activities of the customer support staff• Hired, trained, and addressed rewards and disciplinary actions within team• Ensured that common customer metrics are maintained and monitored• Provided monthly reports identifying potential customers dissatisfaction• Identified weaknesses and opportunities to improve Allscripts Support service operations• Created and led project team to deliver improvements• Designed, implemented and maintained product business continuity plan to ensure continuous support• Established thorough data analysis on various data systems (ePrescribe, Application Data)• Demonstrated abilities to build core team processes and disseminate to team

• Managed Oracle to SQL data migrations for more than 400+ clients• Developed and enhanced SOP processes for project lead, install and support technicians to improve the speed and accuracy of the migrations• Engaged development to ensure that fixes are delivered to clients on schedule and adhere as closely as possible to the current service level standard• Managed the hiring, coaching and rewarding of team members• Developed metric goals for entire team• Verified data through analysis after Oracle to SQL migration• Reconstructed core migration processes to improve overall team performance• Provided QA support to reinforce the business rules and data impact for customer to conceptualize

• Orchestrated daily activities, schedules and yearly reviews for staff• Evaluated and improved Customer Support delivery processes• Coordinated resources to provide continuing education• Managed escalations to address delicate issues to customer satisfaction• Provided technical and application support to end users, third party vendors and corporate staff• Supported and troubleshooted software applications for external clients through Oracle database

• Provide phone support for technical business systems• Test and distribute software to all sites• Provide Point-of-Sale user support• Developed training programs for Help Desk personnel & individualized user training • Supervised other Help Desk Analysts

• Provide phone support for technical business systems• Monitor day to day operations of PBV’s Route Accounting Systems• Provide terminal service support