Key Responsibilities:# Managed the Group Logistics Operation to ensure seamless customer delivery adherence.# Oversaw the complete tender process for outsourcing Logistics contracts, ensuring optimal vendor selection.# Managed Group Stock control, encompassing inventory management, sales tracking, and stock-taking procedures.# Managed Retail Price books, Commercials, and Cost Management across all Retail Stores, Franchisees, and Partners.# Produced comprehensive Retail Reporting, including sales analysis, P&L assessment, and risk and compliance evaluations.# Led the Retail Compliance Team, ensuring rigorous training and adherence to both legal and internal protocols.# Supervised the Maintenance Team, ensuring adherence to regulatory standards and maintaining premises to an exceptional level.# Managed Retail Operations, overseeing day-to-day activities for all Retail stores and Partners, while developing, implementing, and reviewing operational policies and procedures throughout the estate.

Key Responsibilities:# Oversaw day-to-day operations across all Retail stores & Partnerships, encompassing supply chain, distribution, inventory management, sales, and compliance.# Developed, implemented, and evaluated operational policies and procedures to ensure adherence to timelines and budgetary constraints.# Directed timely data collection for updating operational metrics, driving productivity, cost reduction, error elimination, and enhancing customer service quality.# Managed budgeting, reporting, planning, and auditing processes, conducting thorough budget reviews and presenting cost plans to senior management.# Fostered continuous communication with management, staff, and vendors to uphold organisational operational standards.# Actively pursued strategic and operational objectives to drive business growth and efficiency.# Led Training & Compliance Departments to uphold high standards and ensure compliance with legal and partner requirements.# Ensured adherence to GDPR regulations throughout the Retail estate, maintaining compliance at all times.

As a Regional Manager at a leading mobile phone company, I spearhead strategic initiatives to drive sales growth and market expansion within my region. I lead a dynamic sales team, ensuring they're equipped with the necessary skills and motivation to excel. My responsibilities include sales management, relationship building with key stakeholders, budget oversight, compliance, and reporting. With a focus on innovation and customer satisfaction, I navigated the ever-evolving mobile phone market to deliver results and uphold the company's reputation for excellence.

After working as a Manager for JAG, and constantly exceeding all targets set by the company was promoted to Area Manager for the South West region, reporting to the Regional Manager. Managed a team of people, dealing with recruitment, training, coaching and motivation of staff, whilst ensuring that the area exceeded targets. Managed the opening of several new stores dealing with the leases, recruitment and development of the new stores. Number of internal awards won during this period for sales figures generated.Analysed the internal company systems and made recommendations for improvements, based on both customer and company experience and cost model.