Scott Grosse Email & Phone Number

I enjoy daily interaction with senior leadership and extracting strategic vision to deliver success. Leading cutting edge capabilities while aligning with business strategy. An acute eye for a personalized customer experience.

Fitchburg

• Review and implement systems for designated business areas/departments
• Gather business requirements from management, key stakeholders, and subject matter experts
• Communicate enhancement/project requirements from the key members of the business and convert the requests into a workable solution to present to technology staff and sponsors
• Liaison representing IT and the designated business areas/departments by being the voice through establishing clear and effective communications
• Help create and execute business area/department application roadmap
• Manage Enterprise, Standard, and departmental projects (and tasks)

Fitchburg

• Identify the features, advantages, and disadvantages of supported software applications
• Implement best practices in application systems development
• Evaluate and test software applications, compile data, and produce relevant reports
• Leverage advanced technical skills and knowledge to excel in an application systems analyst career
• Escalation for IT Service Desk as primary support for CRM application
• Support CRM application for employees; including affiliated remote and corporate locations

Madison, Wisconsin Area

• Escalation for Desktop Support Technicians I, II
• Project Lead for IT hardware refreshes and affiliated showroom builds/remodels
• Project Lead for Audio/Visual integration into corporate environments
• Investigate, develop, and manage IT hardware standards
• Administrator of Thin Manager environment in factories around the United States
• Assist service desk supervisor with leadership tasks

Madison, Wisconsin Area

Install, maintain, and repair end-user hardware and softwarePrimary Security AdministratorPurchasing for all IT related itemsIntroduce employees to IT concepts and help desk at new use orientation seminarsWork with internal customers and external vendors to facilitate issues and provide resolution or escalation to other teamsWork with other teams and.

Madison, Wisconsin

Contracted service/help desk technician. Work with clients to provide level 1/2 IT support

Waunakee, Wisconsin

• Install, maintain, and repair server/end-user hardware and software
• Research and implement cost/time effective solutions to meet company growth
• Consistently update equipment/software to ensure best performance possible
• Create preventive maintenance programs, policies, and procedures
• Monitor employee performance and create better working environment such as ergonomic compliance and daily time usage monitoring to eliminate downtime
• Oversee information technology and administrative projects such as implementation of Cisco IP system, current and future website for both intranet and internet, and migration from current systems to virtualized.

Foundations Of Management Certification, Completed

Coaching And Motivating In The Workplace, Passed

Managing Teams Effectively, Passed

Agile Product Owner, Passed

Manager Boot Camp, Passed

Project Management: Planning, Scheduling, And Control, Passed

Bachelor'S Degree, Technology & Business Management

Activities and Societies: Minor in Networking and Security

Diploma