UI/UX Architect and Lead Web Designer/Developer for enterprise Travel Shopping applications, including Mobile/Handheld, that process $1B+ and 35B+ mileage points in gross travel bookings annually. Lead Design for responsive layouts (RWD), repeating component patterns, documentation and team training, et al. Achieved ~40-200x decrease in time to apply client branding to our applications through very careful implementation of HTML and object oriented CSS (OOCSS) patterns, while increasing scalability, performance and predictability, and drastically lowering bug counts and severity.Product Owner of and Lead Developer for new companion application focusing on driving user engagement and conversion through leveraging machine learning driven travel recommendations.

Design and implement enterprise software platform's HTML and CSS including our default application themes, extending for client whitelabel theme functionality and associated documentation for complete booking path rewrite project. Leverage SASS, Compass, Bootstrap and Ember frameworks to develop appropriate patterns to use for all developers working in the product. Work closely with UX team to understand business cases, and to design > prototype > user test > iterate over our designs, finding the best solutions for all of our user interfaces.Previously:Responsible for managing branding integration of ezRez whitelabel clients, including: American Airlines, United, Continental, JetBlue, Southwest, Delta, Marriott Hotels, Starwood Hotels, Sol Melia, Aires, Azul, American Express, FlightCentre, Tam, LAN, AirTran, and others. Define common UI patterns and usage guidelines, and related HTML and CSS. Develop engineering CSS coding standards. Champion continual UI improvement, including browser compatibility and rendering efficiency.

Product owner of, and responsible for the look, feel and behavior of industry leading travel booking product, focusing on customer experience and conversion; building and managing all company branding, logos, corporate identity, physical collateral, etc; Create and maintain client and industry brand usage guidelines; Drive company document control including management of internal peer review. Team lead for significant new platform features including filtering of air, hotel and car results, ajax based autocomplete city and airport form fields, new option layouts for air, hotel and car options, obtaining enhanced vendor content for various products for display to the user, complete overhaul of our booking confirmation pages and customer emails utilizing Freemarker for client templating, etc.

Primary interface between external Customers, internal Sales andMarketing Teams, and the Application Development Teams to ensure that development initiatives meet business objectives. Responsible for clarification of features, refinement and organizationof requirements in detail. Responsible for developing, writing and maintaining functional specifications including Scope and Functional Design that the Engineering Team can use during software application development. Designed new "PNR Finisher' feature for the platform that significantly decreased maintenance costs while massively increasing the flexibility of customizing GDS booking completion for our clients.Successfully managed consumer and agent product launches for: JetBlue Airways, American Airlines Vacations, WestJet Airlines, Starwood Hotels, Carlson Travel Franchise Group, and others.

Responsible for all technical implementation aspects of GetThere's corporate travel booking product. Consultant to corporate client & travel agency for technical implementation of online booking tool.>Wrote custom scripting to streamline reservation process and user profile administration per client and agency specifications.>Set up detailed internal and external test plans and perform site testing to ensure site configuration meets client and agency expectations.>Product Implementation Manager for Dupont, Verizon Wireless, Primedia, First Data, SnapOn Tools, Best Buy, Deutsche Bank, Black & Decker, Duke Energy, Electronic Arts, AIG, EDS, and others.

>Inventory Manager and technical liaison to all airlines, cruise lines, consolidators, and tour companies.>Responsible for all negotiated fare and rate accuracy and maintenance.>Performed continual fare/pricing analysis for quality control, and to make recommendations for special site promotions.>Developed all air ticketing and cruise fulfillment procedures for website operations, and wrote GDS support scripting to aid in customer service fulfillment consistency.>Responsible for managing all GDS technical correspondence.

>Responsible for the development & management of GRS product license installation, documentation, training and operations in Asia. >Manager of Agency Services - Built Product Implementation Team from the ground up. Interviewed, hired and trained the team, developed all internal team procedures and supporting external documentation. Technical liaison to all travel agency clientelle.>Developed vendor relations and collaborated on related pricing and contract negotiation.>Operations Manager for the successful implementation and product launch for the US Army (c/o SATO Travel)>Manager of Quality Assurance - Built Quality Assurance Department. Managed all product testing and facilitated internal release of company wide bug tracking software, procedures and documentation.>Drove Product Development by working closely with Engineering and Web teams to improve User Interfaces, and ensuring time efficiency, product viability and accuracy.

Technical Leader, Telecommunications Coordinator, Senior Agent>Business unit System Administrator, for 70 associates across 4 states - including network, hardware, telecom maintenance, and related facilities; provided detailed technical training and documentation>Instrumental in development and implementation of internet travel booking tool for Chevron Corp (10,000 travelers). Technical liaison between Chevron, Rosenbluth & ITN (now GetThere)>Developed & Managed Technical Support staffing network that was used as a model for other Business Units around the country>Developed & Managed Frequent Traveler and Recruit Programs with a dedicated, direct 800 number>Senior Travel Agent - Represented over 25% of total office domestic revenue. Handled service escalations from associates and management, and received regular client commendation for exemplary customer service and maintaining the highest levels of performance