Provide guidance on change management throughout all phases, including the necessary communications and support activities to ensure successful implementation of technology platforms such as Salesforce, nCino, LinkedIn Sales Navigator, WalkMe, and D&B Hoovers.Oversee the design, development, implementation, and facilitation of technology education programs, communications, and market entry strategies by offering strategic leadership to meet the enablement needs of both new and existing employees during significant technology rollouts and daily operations.Offer real-time education and practical knowledge of technology platforms to empower employees to fulfill client requirements and achieve organizational objectives.Collaborate closely with division leadership to identify gaps in technology adoption and work jointly with business partners to address them.Develop training materials, procedural guides, expert content, and feature modules/videos that act as resources for end users.

Strategic planning and documentation of user stories for the development team.Grooming and prioritization of the product backlog through Agile routines and methodology.Subject Matter Expert (SME) for Client and User Administration within the SVB Digital Banking platform.Collaboration with cross-functional team members in Sales, Client Service, Marketing, Operations, Fraud, Risk, Legal, and Security to drive enablement and adoption.Working with the Product Organization, UX Design, Service, Operations, and key technical resources to identify stories to be added to the backlog.Working with the User Experience team to define the necessary research and develop design concepts.

Responsible for developing and delivering a full range of Treasury, Cash Management and Payment products designed to meet the full spectrum of our clients’ needs. Delivery of money movement products to our commercial clients through the digital banking channels and APIs.Drive digital transformation through product strategy, road mapping, execution and on-going management of products across channels. Analyze existing client usage data, detail client experience impacts and define migration plans accordingly.Define product usage analytics to drive insights and decisions.Groom product backlog lead through Agile routines and methodology ensuring backlog is sized appropriately (Epics, Stories) based on backlog order.Work with Design team to define research necessary and develop design concepts for improved client experience.Work collaboratively with IT development and third-party vendor teams to make channel improvements and to commit backlog items to sprint deliverables.Work with development teams to address questions / concerns during sprints.

Product Owner of Experience Cloud support site hosting various resources, integrations, and content based on business needs. Digital Transformation/L&D Lead for the Go to Market team of a full scale Salesforce CRM implementation throughout the entire Commercial Bank. Collaboration with Design, Product, and Tech to create and deliver impactful and efficient user experiences to complex business processes.Strategic Planning, Technology Initiatives, ROI Data Analysis, Change Management, Impact Assessments, Product Roadmaps, and Instructional Design.Manage team of feature group leads to deliver continuous L&D support to bi-weekly, monthly, and quarterly releases of functionality to ~4000 employees.Partner with business leads and management through the design thinking process of discovery, ideation, development, testing, and go to market to determine appropriate delivery. Development of web-based, instructor led, and simulation trainings, training documents and materials.Facilitation of training workshops and demo’s as well as creation of eLearning modules and micro-videos.

Training program management and full scale development of "best-in-class" training to support the overall strategic priorities of Commercial Banking. Facilitate virtually and in-person with the support of Subject Matter Experts (SMEs), when applicable. Independently manage ongoing training programs (e.g. bi-weekly product trainings), including project plan management, organizing working groups, development of content, and more. Develop assessments, surveys, and other evaluation tools to measure the success of the training.

Content development and instructional design for eLearning Web-Based Trainings (WBT's), Instructor-Led Trainings (ILT's) and blended courses. SumTotal LMS management, maintenance, and integration. Job aid development, train the trainer facilitation across multiple sites, and systems training for various stakeholders.

Work with faculty and staff to design and deliver online educational courses for the Northwestern University Clinical and Translational Sciences Institute. Incorporation of a variety of web-design and instructional tools, including HTML pages, graphics, streaming video and audio, and flash. Management of NUCATS Online learning management system including vendor relations, University compliance, content, documentation, and resolving data/system issues.Collaboration with subject matter experts (SMEs), faculty, staff and students to develop and pilot online content that includes measurable learning objectives and opportunities for assessment.Manage projects to develop online synchronous, asynchronous and blended learning courses for the NUCATS Institute including project plans, key milestones and deliverables.Provide technology consulting and support for the production of seminars, courses and event including video and audio recording, production and streaming of CECD (and NUCATS) events.Assist in coordinating communications around educational courses available through the Cascade content management system for the Education and Career Development website.Implementation and integration of new SABA LMS project.

Career counseling, college preparation, college exploration, college admissions assistance, financial aid assistance, job readiness skills, employment referral and development, goal setting, leadership training, and teamwork building.Technology Committee Member, workshop and training design, facilitation, and presentations, project management duties.Consistently exceeding contract deliverables, recruitment standards, and post secondary goals in metrics.

Data analysis of student standardized test scores, observations of high and low growth classrooms, and determination of best practices for student growth in eSpark classrooms. Professional development webinar project on QuizEngine functionality of the eSpark software to teachers, administrators, and tech staff. Integration of eSpark software into elementary and middle school classrooms. iPad syncing and purchasing of apps for the eSpark classroom.

Case management for families involved with Department of Children and Families. Advocate, life skills trainer, and mentor for children and families in need of community resources, services, and support in an effort to keep families together.

Supervision of at risk offenders that have been placed on probation through the legal system. Court room proceedings and presentations, resource allocation, and case management.Safety Committee member, Collier County Juvenile Justice Council member, and Probation Advisory Team member.