Scott Smith Email & Phone Number

Denver, Co, Us

Broomfield, Co, Us

Driving mobile innovation in the winter sports industry. Leading a new team to enhance the guest experience through the My Epic app, featuring Mobile Pass and Lift Ticket capabilities.

Broomfield, Co, Us

Lead the product and UX teams that are driven to build compelling digital capabilities and experiences throughout Vail Resorts guest-facing digital channels (mobile app, websites, e-commerce platform).Key Accomplishments- Spearheaded the development and launch of My Epic, a leading consumer winter sports app that has been used by millions of users throughout the winter ski season.- Managed the entire product lifecycle from ideation to launch, including market research, product definition, user experience design, development, and marketing.- Led the development of multiple new features for My Epic that have been met with critical acclaim and have significantly improved user engagement, including the new Mobile Pass and Lift Ticket.- Launched the new My Epic Gear digital experience in the My Epic app, standing up a brand new business unit in less than seven months time with a fully integrated mobile experience.

Chicago, Il, Us

Led a team that was laser focused on transformative initiatives that enhance customer experience and operational efficiency. The team was responsible for identifying emerging trends, fostering a culture of innovation, and leading cross-functional teams to deliver impactful solutions.Key Accomplishments- Directed the development and launch of Bag Drop Shortcut, an innovative self-service bag drop solution that has streamlined the check-in process, reduced wait times, and improved customer satisfaction.- Spearheaded the implementation of Agent on Demand, a groundbreaking mobile app that empowers passengers to connect with customer service representatives remotely, enhancing assistance accessibility and optimizing airport operations.- Cultivated a collaborative and forward-thinking innovation culture within United Airlines, driving continuous improvement and fostering a spirit of creativity among employees.- Played a pivotal role in shaping United Airlines' digital transformation strategy, ensuring the airline remains at the forefront of technological advancements and customer-centric service delivery.- Championed the adoption of emerging technologies, such as artificial intelligence and machine learning, to enhance customer experiences across the airport travel journey and optimize operational efficiency.

Chicago, Il, Us

Managed a team of four product owners of operational tools, specifically focusing on Flight Attendants and collaborative tools within the operations. Led a cross-functional program named "Easy Chat" that improved the collaboration between our front-line groups that resulted in a ~5-7 point improvement to our on-time departure rate.

Chicago, Il, Us

Collaborated with airport operations leaders to improve the tooling and processes for United's station operations centers. Among many other initiatives, led the implementation of a multi-million dollar automated aircraft parking system that reduced aircraft arrival procedures by ~45 seconds and supported aircraft movements in irregular weather situations.

Gb

Led consulting engagements for a dozen global Fortune 500 financial services companies that focused on developing and executing operational strategies that led to improvements in systems, processes, and drove operational efficiencies. Interacted frequently with C-level management teams to understand, prioritize, plan, and execute operationally charged programs and transformations.

Cincinnati, Ohio, Us

Managed a portfolio of underperforming or non-performing commercial real estate loans to help work with borrowers on mitigating losses, restructuring debt facilities, and overall minimizing loan losses to the bank.

Analyzed and underwrote small business loan applicants sourced nationally, including loans for SBA 5a and 504 and USDA B&I programs.

B.S.B.A., Business Economics

Mba, Finance