Director of Social Services

The Wesley Foundation is a non-profit organization, affiliated with the United Methodist Church, which provides campus outreach ministry. As Program Chair, I acted as a liaison between the Board and the student members of the NMSU chapter of the Wesley Foundation. As the Public Relations Chair, I was in charge of organizing our Annual Golf Tournament fundraiser.

• Redesigned Policies and Procedures to ensure compliance with training requirements and required service delivery to clients• A lead Project Manager for the implementation of a new web-based software data entry, collection and service delivery program which encompasses virtually every aspect of service delivery for the Community Living, Vocational Services and DayHab Services programs.• One of two leads for a team that designed and implemented a multi-phase project, requiring separate pilot programs for each new program, with staggered schedules for roll-out, evaluation, redesign, then each to their respective final full-scale implementation.Tresco is a non-profit organization which provides support services to children and adults with developmental disabilities. As Director of the Community Living Services program and the Family Support program, which includes Respite Services and the TBI program (traumatic brain injury); I am responsible for managing the human resources, which includes over one hundred employees, budget, allocation of resources, development and implementation of policies and procedures, and active participation in the management team which develops and refines the company's strategic plan and more immediate implementation thereof by way of marketing, education, partnerships and community outreach.

• Increased cash collections by 119%, Medicare by 63% and Medicaid by 231%, in the first month. • Decreased write-offs significantly by consistently collecting an average of 109.8% of private balances over six months.• Averaged 114% for Medicare collections over six months• Ensured compliance with all state and federal regulations with less than two months before the annual state survey, resulting in a deficiency free survey for my department, and contributing to the best survey for the facility in almost a decade.

• Implemented Advanced Directive tracking system to ensure compliance with patient/family wishes and state and federal regulations.• Redesigned scheduling procedures resulting in increased family participation in care plan meetings and patient treatment plan implementation.• Delivered a deficiency free survey with regard to issues related to Social Services.• Provided on-going training to staff to increase skills and improve performance.

• Redesigned employee orientation and implemented new training processes.• Negotiated more favorable lease terms and cut costs by 30%.• Assisted in bankruptcy negotiation and reorganization of the business.

• Redesigned the Admission Assessment process to improve efficiency and ensure compliance with state and federal guidelines.• Brought Social Service documentation and service implementation into compliance, culminating in a state survey with no Social Services deficiencies.

• Administered an internal audit and ensured compliance of all documentation resulting in a state survey with zero deficiencies in Social Services.• Provided leadership in an emergency, with minimal training, by acting as Admissions Coordinator for approximately two months.• Was routinely asked to fill in for the Social Service Director, Admissions Coordinator and Administrator in their respective absences.

• Was a leading member of the management team who provided leadership when the facility was without a daily, on-site administrator for four months, during which time the facility enjoyed a high occupancy rate and provided high quality care with no reportable incidents.• Employed diplomacy in a situation with a high degree of liability for the company and established a rapport with the client and their family, who, upon my reassurances, subsequently decided not to pursue the matter.

• Recruited specifically to manage the most complex cases and/or cases which were in need of expedited closure to adoption due to my extensive experience, diligence and reputation for working independently while meeting multiple deadlines.

• Took the initiative to educate myself in the Adoption process, including the legal procedures and all related documentation, resulting in a promotion to Adoption Specialist.• Successfully achieved case goals of adoption or guardianship for 100% of all cases, meeting contractual obligations and generating additional revenue.

• Ensured 100% compliance with state and federal regulations for the foster homes I monitored, such that they could be issued a state license and earn a higher rate for the foster family and agency.• Successfully finalized adoptions for all appropriate cases, which satisfied contractual obligations for the agency and increased revenue by 10%.

• Recruited and trained effective team members to accomplish organizational goals.• Increased staff retention rate and cut recruitment costs.• Promoted after six months as a result of dedication and leadership.

• Quickly turned an independent study into a paying job with hard work, creativity and commitment, was offered full-time position upon graduation