Lead daily operation management for last mile with focus on service and key financial objectives designed for sustainable growth. Exceed Client service expectations and requirements while developing and executing appropriate actions. Ensure all operations are operating in compliance with DOT and OSHA requirements. Launched new best in class partnership facility to grow reach, market share and capacity. Work with Field leaders to lead, coach and evaluate the field team to maintain safety processes, SOPs and metrics. Communicate daily opportunities, wins and key metrics to select client leadership team. Collaborate with senior leadership in strategic planning for margin and profit improvements.

Currently lead a team responsible for $80M in Total Revenue. Multi-site responsibility that covers 70 distribution stores in the Piedmont region. Serve as business consultant for locations to identify revenue growth, net promoter score opportunities, gap identification, market share trends, and customer experience enhancements. Create, implement and manage expense initiatives to best optimize store performance. Responsible for P&L management and metrics for multiple high producing stores. Lead forecasting meetings to review actuals vs projections.

Managed a portfolio of business within North & South Carolina. Responsible for revenue generation for accounts between $50,000 - $1,000,000 in spend. Achieved this through B2B sales calls, portfolio account management, and partnership relationships. I was able to show a positive market share trend in Q1 2017. Developed strong relationships with key decision makers such as Procurement, Travel Managers, C-Level Executives and Hotels to further drive incremental revenue.

Responsible for accounts within North & South Carolina between $10,000 - $50,000. Developed and uncovered new business opportunities within both the On & Off Airport segment for both Car, Truck & Zipcar. Created and delivered effective presentations including proposals to customers and business leaders. Negotiated rates and agreement terms to further gain market share within my assigned territory. Participated in chamber of commerce functions and other events to provide a local presence in the market place. Finished #3 in the company for incremental revenue gained for 2016.

Trained, motivated, coached & evaluated Agency Operators and Dealers to ensure counter sales and revenue goals are achieved. Audited Agency Operator and Dealer performance through monthly, quarterly and annual reviews across operational and financial measures. I would prospect new Agency Operators and Dealers to help expand reach, grow profit and revenue within the territory. Communicated key company objectives effectively across all channels with Airport, Operations, Sales, Corporate, Agencies and Dealers. Taught the Customer Led initiative to Agency Operators and Dealers to ensure customer service and quality standards are owned and exceeded. Analyzed sales data to identify opportunities across all segments of business and work with Local Market sales team to close the gaps. Reviewed Profit & Loss statements on a monthly basis to determine key areas for improvement, learning and opportunities.

Developed strategies with local team and client to acquire, retain and cross-sell customerResearched, Strategized and Identified consumer brand insights and initiates programs to drive brand innovation against key insightsEvaluated product placement, location, and selection within each accountIdentified favorable store locations and provide sales forecasts per accountExamined different consumer types across all marketing channelsDetected opportunities for sales growth by compiling market data, investigating and validating issues through detailed event assessmentsDeveloped scorecards to report on the tactical elements of the business highlighting opportunities and gapsManaged the implementation of new products in key retail accountsDeveloped and Provided all appropriate product information to the field along with key merchandising expectations.Created Monthly, Quarterly and Yearly plans which included a clear vision & strategy, projected profit, product positioning and placement, and promotions.Reported opportunity gaps in pricing, promotion, shelf space and product distribution through strategic event execution and leverage of local market knowledgeProvided strong Leadership and Management of marketing campaigns and initiatives for the regionCreated Monthly, Quarterly, and Yearly market plans to develop new brands within focus accountsRecruited, hired, trained, educated and developed quality personnel to plan and execute quality promotions, develop the brand and change buying behaviorCompleted audits of proper documentation of performance against defined job objectives

Developed referrals through multiple sources such as consumers, realtors, and financial plannersMaintained working knowledge of a vast array of productsEnsured that working loan applications consistently met underwriting standardsOversaw the entire loan process from origination to closeProactively leveraged ideas, insights, and relationships to generate new businessDemonstrated an understanding of the technology available to effectively support customers

Generated over 25 million in sales for 2006Consistently in top 35% of Sales force each year in productionClosed loan sales by acting as the liaison between the customers and underwriting agentsEnsured sales forecasts and assigned budgets exceed expectationsSucceeded in sales excellence by developing and fostering long term relationships with brokersManaged my inside underwriting team by creating new and effective strategies to close loans Monitored loan processing by verifying proper completion stepsGuaranteed an easy and fast loan closing by restructuring loan submissions to fit guidelines Aggressively sought new business by conducting over 100 outbound sales calls dailyEducated broker sales teams on selling various loan programs by hosting conferences Analyzed income, credit and equity of borrowers against formulas of riskProvided timely and competent administrative management of work hours, sales calls, client objectives, and communication responsesProactively seek team building opportunities to effectively communicate and relationship build with peers and supervisors

Communicated with different departments to coordinate wire from bank to attorneyWorked with supervisor to assess and implement appropriate actions to enhance performanceDemonstrated thorough knowledge of financial processesEnsured accuracy by identifying and tracking errors after a loan was closedFunctioned independently with a high degree of proficiency and accuracy