Scott Gilbert Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Using my extensive knowledge of corporate fleet leasing and experience in quality customer service implementation, I am the Corporate Client Services Team Coordinator at SG Fleet AU.Responsible for faciliating the timely turnaround of incoming customer queries through various channels, and consistently monitoring the quality of output from the Corporate Services team to ensure an exemplary customer experience is always on display.Use regular reporting and analysis to identify team shortcomings and address where needed, or provide appropriate recognition of positive outcomes.Champion continuous improvement strategies and implement change in any scenario where its necessity is identified.Provide daily support to the broader business through system expertise and deep understanding of existing processes.