• Launched Scanifly’s iOS Mobile App in January 2023• Launched Scanifly’s 3rd Party Design Services Product in March 2023• Work collaboratively with stakeholders to determine roadmap priorities and establish clear product requirements• Collaborated with our UI/UX designer in Figma on user journey mapping, wireframes, high-fidelity designs, and interactive prototyping• Managed the product development process using JIRA, Confluence, Agile, Waterfall, Scrum, and the Google Suite• Effectively managed multiple projects simultaneously through time management, attention to detail, and a high level of organization• Built a no-code app in Zapier so customers could interact with Scanifly’s REST API• Collaborated with the Marketing team to create a group of customer super users for feedback needs• Worked with Userpilot, Savio, and Heap Analytics to engage with customers, and gather product feedback and data

• Led strategic project for onboarding HubSpot Service Hub, completing in <30 days• Led strategic project for onboarding Heap Analytics and defining more than 300 web events• Worked collaboratively across departments to triage and troubleshoot our customer's issues • Achieved 100% satisfaction on support chat and ticket interactions

• Offered aerial photography and videography for real estate marketing, roof and façade assessments,construction progression tracking, and accommodated other custom requests. • Networked with potential customers, negotiated contracts, and communicated proactively• Performed drone flight missions, and completed post-production editing in Adobe Lightroom and Adobe Photoshop• Delivered project assets to customers promptly

• Managed up to CEO on support KPIs and staffing needs • Led a team of three Software Engineers in building, enhancing, and maintaining over 35+ API Integrations• Led initiative to implement a holistic cross-organization support strategy • Achieved 98% satisfaction with a remote support team that completed over 7,000 support requests

• Hired, managed, and developed a team of four database developers• Led project to centralize documentation to improve efficiency in ticket response and closure time • Led project to build a company-wide online training and onboarding program to be used by all new hires• Led project to scale up Zendesk knowledge base content for customer self-service

• Communicated with customers through email, Zendesk, phone calls, and in-person • Solved over 1,200 tickets ranging from technical troubleshooting to complex SQL implementations

• Worked with customers to organize requirements and build Tableau dashboards for data storytelling • Led customer engagement during product onboarding

• Reported on client wellness programs • Assisted in the building and implementation of client wellness portals and programs• Received and processed third-party invoices, initiated client billing processes• Solved consumer service requests• Coordinated and/or built third-party lab and biometric schedules for multiple clients• Maintained the schedules for 7 nurses/wellness coaches

-Team member of 1st place winning team of Spectrum Brand’s Product Development Competition ($1,250 Grand Prize)-Head of AMA Class Selection Committee-Increased membership 150%; 14 members to 35 members-Lead a committee of 9 students that helped plan and implement marketing campaigns-Worked with the Fayetteville Independent Business Association on a project to re-brand and re-launch-Sold 3 $250 Remington iLight Hair Removal Systems in Sam’s Club exclusive launch demo

Run for Love 5k Run/Walk - Fayetteville, Arkansas September 25, 2011University of Arkansas Track and Field High School Invitational January 2009, 2010, 2011NW Arkansas Food Bank Food Drive – Fayetteville, Arkansas December 2009Bikes, Blues and BBQ – Fayetteville, Arkansas September 2009

EXPERIENCE Took detailed notes for two disabled students in Spanish, Legal Environment of Business, and Composition II