Scott Gillespie Email & Phone Number

Overland Park, Kansas, US

Hightstown, New Jersey, US

• Launched Scanifly’s iOS Mobile App in January 2023
• Launched Scanifly’s 3rd Party Design Services Product in March 2023
• Work collaboratively with stakeholders to determine roadmap priorities and establish clear product requirements
• Collaborated with our UI/UX designer in Figma on user journey mapping, wireframes, high-fidelity designs, and interactive prototyping
• Managed the product development process using JIRA, Confluence, Agile, Waterfall, Scrum, and the Google Suite
• Effectively managed multiple projects simultaneously through time management, attention to detail, and a high level of organization

Hightstown, New Jersey, US

• Led strategic project for onboarding HubSpot Service Hub, completing in <30 days
• Led strategic project for onboarding Heap Analytics and defining more than 300 web events
• Worked collaboratively across departments to triage and troubleshoot our customer's issues
• Achieved 100% satisfaction on support chat and ticket interactions

• Offered aerial photography and videography for real estate marketing, roof and façade assessments,construction progression tracking, and accommodated other custom requests.
• Networked with potential customers, negotiated contracts, and communicated proactively
• Performed drone flight missions, and completed post-production editing in Adobe Lightroom and Adobe Photoshop
• Delivered project assets to customers promptly

Kansas City, Missouri, US

• Managed up to CEO on support KPIs and staffing needs
• Led a team of three Software Engineers in building, enhancing, and maintaining over 35+ API Integrations
• Led initiative to implement a holistic cross-organization support strategy
• Achieved 98% satisfaction with a remote support team that completed over 7,000 support requests

Kansas City, Missouri, US

• Hired, managed, and developed a team of four database developers
• Led project to centralize documentation to improve efficiency in ticket response and closure time
• Led project to build a company-wide online training and onboarding program to be used by all new hires
• Led project to scale up Zendesk knowledge base content for customer self-service

Kansas City, Missouri, US

• Communicated with customers through email, Zendesk, phone calls, and in-person
• Solved over 1,200 tickets ranging from technical troubleshooting to complex SQL implementations

Kansas City, Missouri, US

• Worked with customers to organize requirements and build Tableau dashboards for data storytelling
• Led customer engagement during product onboarding

Kansas City, Missouri, US

• Reported on client wellness programs
• Assisted in the building and implementation of client wellness portals and programs
• Received and processed third-party invoices, initiated client billing processes
• Solved consumer service requests
• Coordinated and/or built third-party lab and biometric schedules for multiple clients
• Maintained the schedules for 7 nurses/wellness coaches

Kansas City, Missouri, US

-Team member of 1st place winning team of Spectrum Brand’s Product Development Competition ($1,250 Grand Prize)-Head of AMA Class Selection Committee-Increased membership 150%; 14 members to 35 members-Lead a committee of 9 students that helped plan and implement marketing campaigns-Worked with the Fayetteville Independent Business Association on a project.

Run for Love 5k Run/Walk - Fayetteville, Arkansas September 25, 2011University of Arkansas Track and Field High School Invitational January 2009, 2010, 2011NW Arkansas Food Bank Food Drive – Fayetteville, Arkansas December 2009Bikes, Blues and BBQ – Fayetteville, Arkansas September 2009

Fayetteville, AR, US

EXPERIENCE Took detailed notes for two disabled students in Spanish, Legal Environment of Business, and Composition II