• Advanced knowledge of Microsoft Operating Systems to include installation, configuration, patching, upgrading, performance monitoring, and troubleshooting. Advanced knowledge of Active Directory with Group Policies, DNS, DHCP and DFS.• Provide support relating to technical issues involving core business applications such as Windows Server, Exchange, SQL, etc. Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.• Responsible for building, maintaining, upgrading and the ongoing administration of email servers, domain controllers and all other Windows server-class machines in the client’s environment.• Interface with executive level employees providing research analysis to help determine new hardware and software products to assure network performance.• Develop wireless line of sight solutions for clients in remote locations without existing infrastructure.• Level 2 and Level 3 Support for problems identified with systems on client network. Duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis.

•Knowledge in Windows 2012, 2008, 2003, 2000 & NT server environment. Knowledge of DHCP, DNS, WINS, IIS and ADS. Proactive monitoring of all physical and virtual servers, applications and services using a combination of tools to ensure high availability.•Locate upgrades to existing products or new products for problems determined from performance monitoring or persistent issues. Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure. Interface with vendors for procurement and maintenance of all IT infrastructures. •Managing users and user accounts, including both the computer-related aspects of creating and maintaining user accounts and systems, and responding to user requests, questions, and problems.•Responsible for company core database server. Responsible for weekly maintenance, performance evaluation and upgrades.•Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.•Assist in the design and implementation of a secure domain/workgroup for our retail store environment based on PCI-DSS security standards and practices.•Assist in the implementation of McAfee Solidcore to safeguard computer systems against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs for our retail environment.•Document computer security and emergency measures policies, procedures, and tests for annual security / penetration testing on the retail store environment.•Member of executive PCI-DSS security group meeting on a monthly basis to discuss changes to PCI standards and determine the best methods to implement these changes to our retail environment.•Proactively identifying potential threats to the integrity of the company network infrastructure, and providing suitable in house and where necessary third party based solutions.

•Knowledge in Windows 2008, 2003, 2000 & NT server environment. Knowledge of DHCP, DNS, WINS, IIS and ADS. Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability.•Perform a wide range of system administration duties on database, application, and other servers including install, debug, maintain, upgrade, and general support.•Manage/maintain Multiple Domain Controllers at fourteen branch offices.•Manage/maintain security settings thru GPO’s along with configuration and desktop settings.•Advanced knowledge in Symantec Backup Exec 12.5 for Windows. Monitor the successful completion of daily backups to ensure that the Windows and core banking system environment is recoverable. Assist in developing, implementing, testing and maintaining server level disaster recovery plans.•Perform security audits, assessments, and intrusion testing.•Locate upgrades to existing products or new products for problems determined from performance monitoring or persistent issues. Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure. Interface with vendors for procurement and maintenance of all IT infrastructures.•Managing users and user accounts, including both the computer-related aspects of creating and maintaining user accounts and systems, and responding to user requests, questions, and problems.•Respond to requests for technical assistance in person, via telephone, and electronically.•Diagnose and resolve technical hardware and software issues, advise users on appropriate actions to correct issue.•Log all help desk interactions, identify and escalate situations requiring urgent attention.

•Install and configure computer systems updating them as necessary, and keeping them running properly on a day-to-day basis.•Managing users and user accounts, including both the computer-related aspects of creating and maintaining user accounts and systems, and responding to user requests, questions, and problems.•Taking care of the peripheral devices attached to the various computer systems (e.g., printers, tape drives, uninterruptible power supplies) as well as adding or removing them as needed.•Responsible for building, maintaining, upgrading and the ongoing administration of email servers, domain controllers and all other Windows server-class machines.•Administer Exchange, Veritas backups, Symantec virus protection, remote access, and Windows security.

•Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.•Managing users and user accounts, including both the computer-related aspects of creating and maintaining user accounts and systems, and responding to user requests, questions, and problems.•Taking care of the peripheral devices attached to the various computer systems (e.g., printers, tape drives, uninterruptible power supplies) as well as adding or removing them as needed.•Install and configure computer systems updating them as necessary, and keeping them running properly on a day-to-day basis.

•Provide hardware and software technical assistance to over 500 users.•Provide desktop support services for local users and remote users.•Respond to requests for technical assistance in person, via phone, electronically.•Diagnose and resolve technical hardware and software issues.•Research questions using available information resources.•Observe daily data communications to ensure the network is available to users and resolve data communication problems.•Log all help desk interactions, identify and escalate situations requiring urgent attention, administer help desk software.

•Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performs input/ output data control and bulk data storage operations. Transfers data between information processing equipment and systems.•Setup, managed, troubleshoot and maintained over 300 workstations supporting executive users.•Installed, operated, and maintained networking technologies of wireless data communications.•Responsible for the development of a digital classroom for training on equipment supporting over 300 workstations and multiple servers.•LAN / WAN in field environment, setup, managed, troubleshoot and maintained connectivity between UNIX based military workstations.•Accountable for the daily security of file servers, workstations and verified proper storage of drives containing classified material.