Scott Gondesen Email & Phone Number

Houston, Tx, Us

DIRECTOR OF CLIENT SERVICES & VCIO • 3COAST • JANUARY 2001 TO PRESENTHands-on technology Director/Practice Manager responsible for all aspects of managed IT services delivery to SMB clients. Major roles and accomplishments include:Virtual CIO / Technical Account Manager• Collaborate with clients to formulate strategic IT goals.• Plan the IT budget, analyze and refine businesses processes, and facilitate technology changes to align IT with business goals.• Manage 3rd-party vendors and evaluate proposals to ensure clients receive fair pricing and adherence to service levels.Project Manager• Lead teams across broad technical, financial and business disciplines. Focus teams on business objectives and track progress to ensure project milestones were completed on time, on budget and with the desired results.• Mitigate risk factors through careful analysis of financial and statistical data. Anticipate and manage change effectively in rapidly evolving global business environments.• Create detailed project road maps, plans, schedules and work breakdown structures.• Provide excellent communication with a proven track record of on-time and on-budget delivery.• Project specialties include technology assessments (including staff skill level and process review), server virtualization, cloud migrations, messaging systems, ERP system implementations, phone systems, datacenters, and acquisitions.Practice Manager / Systems Engineer• Responsible for HR functions including recruiting and training of technical staff, employee evaluations, and compensation authority. Provide pre-sales engineering support to business development executives.• Manage team of up to 20 members providing a wide variety of managed IT services and structured support to over 100 clients.• Build and maintain complex client infrastructures using latest and best-of-breed technologies in accordance with industry best practices.• Provide quality control and technical oversight of service delivery.

As Election Administrator and Internet Specialist for Galveston County, my responsibilities included:* Risk mitigation strategies for the county's imaging and network systems both in terms of disaster recovery and network failure* Prepare and maintain budget. Prepare and chair meetings and coordinate reviews of vendor software RFP's. * Develop delivery processes with software/hardware updates/rollouts/migration.* Manage multiple web site projects for Galveston County. Oversee development of entire external web site for County Clerk's office and assist with county intranet.* Provide IS administrative duties such as archiving images from magnetic disk to optical platters, monitoring file system usage, system backups, and operation for system performance.* Provide end user help-desk support for document imaging operating, including document reception, indexing, scanning and quality control, public inquiry, printing, remote access, desktop support, user security and database issues.* Manage hardware/software rollout in two cities with 8-person team and 80 employees. * Chair weekly team meetings and report on progress to department heads.* Plan and oversee the preparation of the federal processes for the Galveston County with 80+ locations and 400 personnel.* Prepare budget and project future endeavors with other counties and municipalities relating to Galveston County federal schedules.

As a Network Support Specialist for University of Texas Medical Branch (UTMB) at Galveston my duties included:* Responsible for all hardware and software support (servers and workstations), as well as special projects, for Hospital Administration, Clinical Affairs, Healthcare Financial Management Departments. Also responsible for all hardware and software support of Nursing Stations, Epidemiology, Radiology, and Quality Management Departments.* Responsible for creation and deletion of user accounts, user groups, login scripts, printer queues, password resets.* Setup and maintained data backup and restore processes for mission critical servers across the enterprise.* Responsible for installation and maintenance of software on servers. * Managed Telecommunications for new data jack requests and data jack/network problems. * Recommended and administered all departmental hardware and software purchase requests.* Managed special projects such as large-scale technology refreshes (desktops and servers).

Criminal Justice / Police Academy

Class President / #1 in class

General Studies