Scott Grabo Email & Phone Number

Seattle, Wa, Us

Providing solutions design and systems architecture for clients on the Salesforce.com platform, with a particular focus on the Financial Services vertical and Salesforce's Financial Services Cloud.

Herndon, Virginia, Us

In this consulting environment, my time is split between solutions/technical architecture and providing pre-sales architectural support for enterprise-sized implementations of Salesforce.com.

Washington, District Of Columbia, Us

As Lead Salesforce.com Architect, I served as senior consultant and solutions architect for the internal Salesforce.com instance (~3500 users). Responsibilities included:• Recommending and developing best practices for the development team, and for the organization at large• Providing long-term strategic direction for the use of Salesforce.com as the centerpiece of process management enterprise-wide. • Solution architecture for larger projects, or those that impact a large number of users.• Extensive implementation of Salesforce CPQRepresentative projects included:• Salesforce Quote to Cash: As solutions and technical architect, redesigned the QTC implementation of Steelbrick to support product management and Excel-based dynamic pricing• Incentives Management: As solutions architect, re-engineered a highly manual and complex incentives process that was entirely spreadsheet-based, for integration with Cognos ICM• Internal Development: Revised internal development and project management tracking, analysis, and documentation methodologies• Association Management: Architected a highly flexible Account/Staff relationships tracking system• Product Management: Architected a schema and workflow methodologies to manage highly complex relationships among products, product categories, and consumers.

Clearwater, Fl, Us

Served as Senior Architect, providing Salesforce.com-specific solutions and technical architectural analysis and design for a variety of clients across multiple industries. This includes pre-sales solutions and technical assessment, business process engineering, and a variety of advanced training and analysis workshops both internally and for company clients.Representative engagements included:• Armstrong World Industries: complex solutions architecture and project leadership for Armstrong World Industries’ largest business unit migration to SFDC, including multi-language and multi-currency implementations and extensive integration with SAP.• CSC: Provided architectural oversight and security design for 3000-seat Sales Cloud launch• Barnes and Nobel: Sales process engineering and full SFDC implementation for store and inventory management• Arkema: Security and data architecture for a multi-business unit launch, incorporating SAP integration

Maitland, Fl, Us

Serving as both a company-wide senior architect as well as the Mid-Atlantic region Managing Director, I provided Salesforce.com-specific architectural analysis and design for a variety of clients across multiple industries. I also performed technical and user-adoption training and rapid prototyping sessions.Representative engagements included:• Kyocera: Sales process engineering and full SFDC implementation • Neopost: Rapid-implementation developer workshops for large multi-nationals• Armstrong World Industries: Lead solutions and technical architect for migration of complex legacy SalesLogix implementation to SFDC • Leveraging Informatica’s cloud solutions for ERP integrations for both local and nationwide office automation distributors and sales organizations • Architecture, security, and data management design for political campaign management system using SFDC portals and extensive VisualForce development• Process review, architecture, and design for national waste management firm• Workflow and process automation for financial services companies

Operating as a sole-proprietorship systems integrator, I delivered Salesforce.com-specific implementations and customized training for a variety of clients across several industries. Representative engagements included:• ERP integration for mid-sized telecommunications equipment distributor• Business process review, analysis, and implementation for large money management firm• Initial launch and custom back-end integration planning for national franchisor

Trowbridge, Wiltshire, Gb

Serving on the Executive Management team, I directed application and information architecture for ERP, CRM, and SFA, in addition to managing the IS budget; partnering with Sales and Marketing in client management; directing all IT/IS staff and contracted resources; and advocating lean processing initiatives across all departments.Accomplishments included:• Implemented web-enabled business intelligence dashboards to measure organizational performance.• Semi-annual Salesforce.com training/orientation course preparation and presentation at national corporate sales conferences• Reduced sales force automation costs by $350k over three years by migrating to cloud computing model and vendors• Integrated SFA/CRM cloud with ERP, providing real-time KPIs to field force and 25% increase in call reach/frequency.• Led ERP upgrade initiative, leading to enhanced warehouse automation, reduced FTEs, and savings of $140k/year.• Expanded e-commerce activity through consolidated development platform.

Atlanta, Ga, Us

Serving on the Executive Management team, I directed a staff of 25 in enterprise application development and information architecture. I also developed new business initiatives and product offerings and directed their implementation; and partnered with Sales in client management.

Us

Government contractor, worked onsite at the Office of Naval Research

As Chief Architect, designed the UI, application, and data architecture of the flagship BI platform for the health care industry.