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Creating teams and technology solutions tailored to customer needs, from Start-Ups to the Fortune 100.I’ve built my career around providing a gold standard of customer experience because I believe taking hold of that too-often commoditized experience can turn it from the transactional and forgettable, into a “wow moment”: a differentiator that builds loyalty, trust, and makes renewal and expansion conversations awfully easy for sales partners. All the certifications, the languages, platforms, applications, technology, are means to that end.Specialities, Skills & Certifications:*AWS Cloud Certifications*Salesforce.com Administrator Certification *G-Suite Admin Certification *SaaS & Transitioning Customers from On-Prem*Bash & Shell Scripting *Okta & Application SSO Management*Agile Scrum Certified*Salesforce.com Administrator Certified*Salesforce.com- Selected as Executive Panelist, Support Seminar*UN Empowerment Zone Seminar- Selected as Presenter, Software*Extensive experience in multi-lingual, Global Support Operations*Lean Enterprise training with Toyota Mfg Instructors*Global Supply Chain*Global Operations*Cloud Security
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Vice President OperationsAstrecaAtlanta, Ga, Us -
Vice President Cx & OperationsSmarter Sorting Jul 2021 - Jul 2022Boulder, Colorado, Us -
Vp Customer ExperienceSmarter Sorting Jun 2021 - Sep 2021Boulder, Colorado, UsSmarter Sorting is the first scalable data platform to understand consumer products down to their core physical and chemical attributes, giving you the data and insight on how to best manufacture, move, market, sell, and handle them throughout the supply chain.
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Vp Customer ServicesAmplify Jan 2005 - Jan 2021Brooklyn, Ny, UsAmplify Education, part of EMERSON COLLECTIVE- formerly WIRELESS GENERATIONAtlanta GA (12/2005-Present)Vice President Customer Operations-Manage Customer Support, Installation, Implementation, Technical Services, Internal Training, Procurement and Fulfillment, and Develop CRM & Business Process for all departments.AWS Certified, SFDC Admin Certified, GSuite AdminManage Multi-Site Corporate IT Infrastructure and Internal Helpdesk for Amplify including InfoSec Compliance, Network and Systems Administration, Intranet, Customer-Facing Sites, Vendor & Contract Management etc. -
Consultant, Director Customer OperationsBp/Amoco Synthetic Industries Division Jan 2004 - May 2005· Reorganize Customer Operations including Order to Cash with Lean Sigma Methodologyo Reduced average Customer transaction time by more than 75%o Shifted 40% customer order volume from phone to electronic interfaceo Increased individual resource productivity by 60%, reduced error entry rate from 7.5% to 1%o Increased customer satisfaction ratingso Consolidated 4 Service offices, for 4 business units into single location at 75% headcount reductiono Reduced 2.2M budget to 1.1M.o Institute ongoing Customer Service, Credit and Inside Sales training and certification process· Reorganize Credit and Collections Department Processo Reduce delinquent accounts by 15%o Reduce order to cash cycle by 20 dayso Move 30% customer base from Net 60 to Net 30 o Move Current Accounts from 69% to 82% in 120 days· Create Inside Sales Teamo Establish scope, technique and goals of teamo Create training programo Define target customer marketo Create metrics to measure progresso Create interface with field sales
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Associate Director, Global Technical Support CenterGeac/Infor Global Solutions 1999 - 2003New York, Ny, UsINFOR/GEAC COMPUTERS ENTERPRISE SOLUTIONS Atlanta GA (5/1999 – 11/2003) Associate Director Customer Technical Support Center• Global Customer Service Staff in 24/7 World-Wide Support of 24,000 Corporate Customer Sites in a combination of Legacy, Client Server, and Web-based ERP Systems
Scott Graham Skills
Scott Graham Education Details
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Patterson School Of Diplomacy And International CommerceEconomics & Finance -
University Of KentuckyEnglish
Frequently Asked Questions about Scott Graham
What company does Scott Graham work for?
Scott Graham works for Astreca
What is Scott Graham's role at the current company?
Scott Graham's current role is Vice President Operations.
What is Scott Graham's email address?
Scott Graham's email address is sg****@****ify.com
What is Scott Graham's direct phone number?
Scott Graham's direct phone number is (212)-213*****
What schools did Scott Graham attend?
Scott Graham attended Patterson School Of Diplomacy And International Commerce, University Of Kentucky.
What skills is Scott Graham known for?
Scott Graham has skills like Salesforce.com, Crm, Enterprise Software, Integration, Leadership, Vendor Management, Technical Support, Program Management, Training, Project Management, Process Improvement, Strategy.
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