- Lead weekly sprint with several teams represented to intake any current issues, outline what is being worked on, and plan for the coming week- Monitor and investigate application health creating dashboards and utilizing error monitoring software- Refactor foundational architecture and services to enable scaling and build confidence in core application code- Build features to support internal teams' abilities to offer technical support and solve incoming issues without engineering intervention- Offer pairing support and consulting on developer projects- Respond to priority application bugs- triaging, scoping the issue, informing relevant engineers and teams, and working toward any necessary fix and cleanup efforts- Working primarily with Ruby on Rails framework with React on the front-end- Led engineering interns to migrate legacy admin pages to a new framework.

Working primarily in Ruby on Rails and React focusing on the reliability of Adwerx products and website

Team lead ​for Internal Ops team which provides internal support and problem resolution for Sales and Customer Support teams as well as managing customer campaign health. Diagnose issues and manage board of technical escalations and bugs to communicate with Engineering team, scoping problems with SQL database queries, presenting pressing issues to company leadership, and ​collaborating to fix system bugs and malfunctioning ad campaigns. Created, implemented and maintain internal knowledge base in Confluence used by CS and Sales. Collaborate with and provide feedback to Product, Engineering and Marketing teams for ongoing and future product development and deployments.

Support customers through phone, emails and chat ​for a SaaS startup, resolving technical issues and providing customers education on products and best practices. Maintain approvals of campaign submissions to ad networks (AppNexus, Facebook) and resolve web address, content, and design issues with rejected campaigns. Manage individual VIP enterprise accounts, providing account setup and support. Consistently high performer on interaction customer ratings.

Managed tech team of ~35 people across three different venues for weekly live audio and video production. Oversaw and produced all multimedia for the organization. Produced all videos from concept, creation, shooting, interviewing, editing, motion graphics, and post production for testimonials, promo videos, creative shorts and short documentary-style films. Trained and supported volunteer team and maintained all equipment across the different sites. Specced out and implemented all equipment for each new church location based on inventory and budget.

Produced and edited audio for weekly nationally syndicated financial talk show, The Financial Safari, to include both the national and local segments. Interacted with both radio hosts and financial advisors to produce segments and distributed audio content to ~100 radio stations each week. Composed and recorded production music. Shot and edited video interviews and created motion graphics for TV shows.

Managed volunteer tech team of ~30 people including sound engineers, camera operators, lighting technicians, producers, and computer operators to produce both weekly services and special events. Trained and recruited new volunteers and team leaders and maintained positive relationships with the team. Led corporate worship and played as a multi-instrumentalist weekly. Contributed to vision and implementation of promo videos, overall communications, and stage design.

Production assistance on daily talk shows including audio recording and podcasting, promo editing, and call screening. Recording and live production assistance on live recorded music show "The Java Blend" as well as post-production editing. Other various audio recording and editing tasks as needed.