Scott Gregg Email & Phone Number

Asheville, North Carolina, United States

I Iead the board of directors of this non-profit corporation with 100+ members. I'm responsible for the day to day functioning of the business in the best interests of the Asheville Symphony Chorus and its Board contractors, employees and members.I am also a full voting member of the Asheville Symphony Society Board of Directors, representing the ASC.

Hendersonville, North Carolina, United States

Appointed member of the Town of Laurel Park's Planning Board. Review development requests within the town.

Hendersonville, North Carolina, United States

Develop product enablement strategies and lead the successful on-boarding of Avaya's latest SaaS offers into AT&T's cloud portfolio. Expedite our collective operational readiness for joint revenue growth while improving customer satisfaction. Continue to build upon AT&T and Avaya's long standing partnership.

Hendersonville, NC

Provide customer service support to Avaya's System Integrator/Service Providers' Sales, Project Management, Installation and Technical Support leadership. Provide ongoing consultation to improve their services related processes and urgent escalation resolution leveraging problem solving techniques and networking skills.

Research Triangle Park, NC

Worldwide Channel partner quality leader. Direct, develop, communicate and deploy overall quality process improvements for and with Avaya's indirect channel. Implement systems and metrics to improve global customer support and professional services with the appropriate functional executives. Customer advocate in the US region for Avaya's direct customers.

• Built strong relationships with the Product Managers and Operations Leaders of some of Avaya’s Platinum business partners to drive their readiness to launch Avaya’s new products. Manage the relationship and plans.
• Resolved multi-company issues and facilitated a constructive partner dialogue as the Avaya leader of the Product Management Task Force within the Partner Community Council.
• Drove New Product process improvements that are partner focused to encourage them to lead with Avaya’s newest products.
• Honored by the Partner Community Council (PCC) with the annual Star Award for the person from Avaya that provided the greatest contribution to the PCC in 2011.

• Accountable for the new product channel readiness for four of Nortel’s largest Elite Partners. Engaged Nortel Product and Service owners to meet the channel partner’s business model expectations.
• Drove a Product Management cultural change that reduced our largest partner’s Time to Market from over 180 days to less than 45 days after the product became Generally Available.
• Led Lean Six Sigma projects that resulted in $400K in annual savings to a partner’s installation and technical support dispatch operations.

• Led a team that implemented a creative supply chain approach where a new product was configured per the customer’s specifications, integrated at the Contract Manufacturer and shipped direct to customer. This.
• Led an organization of 7 managers and 70 engineers responsible for the engineering rules and installation methods for the DMS Family Central Office Switching products used by Customer Engineers and field technicians.
• Accountable for over $6 Million in annual cost reduction by implementing automated scripts, tools and influencing more efficient product designs.
• Led a global initiative with a team of peer managers from North America, Europe and Asia Pacific to drive out cost and inconsistency in Nortel’s installation processes.

• Managed a team of engineers that developed engineering rules for the DMS Family Switching products.

• Managed a group of 15 engineers in 4 cities responsible for development of quality systems for the Switching and Transmission groups consistent with ISO 9001.
• Project leader for on-site quality assessment activities in Europe and Japan.

Team leader and engineer for off-shore electronics manufacturing automation process development and installation.Operations supervisor in industrial controls assembly area.