Scott Grinstead Email & Phone Number

Austin, Texas Area

Austin, Texas

• Founding member of the Runner Success team, which provides email-based support for the 10,000+ members of Favor's self-employed independent contractor workforce - Favor Runners. Served many roles concurrently while.
• Resolve issues and collect feedback from Favor Runners regarding: product education (proprietary Favor app and website), independent contractor laws, tax information, and company policies.
• Strategically tag Zendesk tickets to create useful data for tracking trends in contact reasons as well as identifying which segment of Runners are reaching out.
• Analyze and aggregate Zendesk ticket data trends into reports used by managers to drive business decisions.
• Lead bi-weekly calls with Market Leads to share analysis and recent contact-reason trends data.
• Identify and report bugs to Favor Tech Support - most notably saving the company over $100,000 by reporting a critical mistake in the legal Runner agreement regarding specifics of how payments are calculated.

Austin, Texas

• Mentor:
• Train new Favor Runners: over 350 in total, typically mentoring 1-3 at a time.
• Maintain relationships with each "mentee" - remaining on-call in order to answer questions, offer feedback about performance, and provide encouragement.Runner Support:
• Moderate incoming Favors in real time (essentially dispatch) - managing anywhere from 6 to 200+ Runners at once by: > (re)assigning orders based on most efficient Runner > providing assistance/support to Runners when.

Austin, Texas

• Operated multiple courier routes throughout the city of Austin, consisting of postal-mail pickups and deliveries at residential addresses; serviced 70-115 customers daily, covering 90-140 miles, accumulating nearly.
• Quickly mastered the proprietary Outbox operating system and website, including all mail-scanning tasks, quality control processes, and customer account maintenance & billing.
• Collaborated with team of developers to maximize efficiency of the Unpostman driver iPhone app.
• Planned and modified route structures, once shaving off 15% of a route’s daily mileage by completely redesigning its layout - saving $120 a month in wages, gas, and vehicle depreciation.
• Served as brand ambassador - maintaining positive relationships with current customers and delivering elevator pitch while in the field.
• Lead team of Unpostmen, administering daily pre-launch meetings with other drivers.

Austin, Texas Area

• Delivered packages to 80-100 businesses and residences in the city of Kyle, TX while driving 130-150 miles per day.
• Managed client relationships with over 200 local businesses.
• Organized route structure, proving time-management skills by keeping a very strict schedule.
• Memorized every residential street in the city, along with business locations, hours, and employee names - maintaining an enormous amount of focus and motivation every day.

Played bass in several bands for 8+ years governing finances, marketing/promotions, scheduling, and merchandise.

College Station, TX

Drove transit service bus around A&M campus for twelve-fifteen hours a week my senior year as a full-time student.