With 25 plus years' in financial services excelling in operations oversight, customer service, technology implementation and human resource management. This extensive background includes success in software development, system analysis and project coordination for diverse credit union institutions. Solid skills in information management, database administration and advanced programming with additional talents implementing and overseeing budgets, establishing and maintaining relationships and… Show more With 25 plus years' in financial services excelling in operations oversight, customer service, technology implementation and human resource management. This extensive background includes success in software development, system analysis and project coordination for diverse credit union institutions. Solid skills in information management, database administration and advanced programming with additional talents implementing and overseeing budgets, establishing and maintaining relationships and exceeding client expectations. In roles that have included account support, operations oversight, systems analysis and software development, I have expanded upon the following proficiencies . . . • Exceptional software design and implementation abilities to spearhead client-specific initiatives by overseeing planning and coding, testing and integration.• Proven track record contributing innovative and results-oriented outlook during all project phases.• Highly skilled collaborator, building and sustaining relationships with diverse clients, vendors and management teams. • Strong technical proficiencies to assess software and hardware, generate viable project plans, aid financial service teams and resolve system deficiencies. Show less

Direct all project elements from conception through completion including planning, estimations, scheduling, resource allocation and documentation. Supervise project teams of up to 82 members. Collaborate with national clients to gather requirements, secure contracts and assess results. Verify integrity and functionality of data conversions. Devise alternate technical solutions to achieve client-specific project outcomes. Interface with clients to provide technology utilization and… Show more Direct all project elements from conception through completion including planning, estimations, scheduling, resource allocation and documentation. Supervise project teams of up to 82 members. Collaborate with national clients to gather requirements, secure contracts and assess results. Verify integrity and functionality of data conversions. Devise alternate technical solutions to achieve client-specific project outcomes. Interface with clients to provide technology utilization and systems assessment strategies. Develop process design documentation used to train staff. Write SQL processes for enhancing existing system functionality. Establish technical specifications for multiple vendors based on customer enhancement requests. Show less

Provided software support and problem resolution for loan department. Developed and tested in-house software tools based on system analyses and needs assessments. Trained end-users on new technologies and subsequent enhancements.

Oversaw daily operations by hiring, training and evaluating personnel, resolving system deficiencies, fielding customer requests and ensuring system and facility security. Assisted CEO in product development and implementation initiatives.Key Achievement:Streamlined operations by reducing management staffing requirements, providing organization-wide technology systems training and automating nightly process to require minimal staff input.