Scott Hamner Email & Phone Number

Los Angeles, California, Us

Atlanta, Georgia, Us

A customer focused role to grow the Product Management department ensuring impactful execution of innovative applications designed to maximize revenue and efficiency within non-profit associations.

Atlanta, Georgia, Us

SENIOR PRODUCT MANAGER – FINANCIAL MANAGED SERVICES 2015 – Present Aligning market and customer requirements to deliver outsourced services for ATM, retail, and hospitality end point management designed to deliver best in class availability and end user customer experience. • Execute growth of a $13M annual revenue stream by addressing customer needs through continuous improvement. • Enhance ongoing revenue growth by adding value add services to increase year over year revenue by $500K. • Provide continuous value-add services to customers defining and implementing our outsourced solutions to lower costs, increase customer satisfaction and brand loyalty. • Execute ongoing platform upgrades to align with changing market and competitive needs protecting existing revenue. • Ensure satisfaction of clients across diverse industry lines by identifying competitive requirements and customizing functionality specifications. • Expand product awareness by leading effective communications programs among internal and external customers, trade show participants and prospects.

Atlanta, Georgia, Us

Direct all aspects of technical product management, marketing strategy and deployment of flagship product throughout North, Central and South America for this global leader in consumer transaction technologies within the retail, financial, travel, hospitality, telecom and technology industries. • Drive continual profitability by achieving SaaS model from legacy product offering in order to identify new revenue streams for next generation self-service ATM fleet management system. • Enhance ongoing revenue growth by formulating and implementing 12-month roadmap that prioritizes new product release requirements based on strategic, competitive, market and customer drivers.• Ensure satisfaction of clients across diverse industry lines by identifying competitive requirements and customizing functionality specifications. • Led comprehensive search, vetting, negotiation and product integration process for Ad-Hoc Reporting/Business Intelligence provider. • Serve as liaison between end-user and development teams, clearly communicating customer and market requirements.• Increase product awareness by leading effective communications programs among internal and external customers, trade show participants and prospects. • Supported delivery of higher quality software by assisting other Product Managers in understanding and adapting to the Agile development methodology.

Maximized operational efficiency and profitability for leading global brands by delivering product, project and account management services for this cloud-based management solution provider of high-volume retail back house management suite. Product functionality included: inventory, order, vendor, asset, labor and accounting management; business Intelligence including mobile applications. • Created company vision and strategy for internal and external customers creating 9-12 month product roadmaps and release cycles.• Increased monthly revenue by 700% over two years, accelerated installations and reduced support issues by 50% in two months by assuming full responsibility for largest US customer. • Instrumental in landing firm’s largest US account by leading exhaustive gap analysis and product and roadmap demonstrations as well as requirements definition. • Optimized deliverable productivity by 20% by refining Agile backlog prioritization processes to be ROI-driven focusing on customer satisfaction. • Improved efficiency of development processes and operations of the SDLC by redefining and implementing productivity and process modifications.• Improved market standing and customer satisfaction by formalizing market, competitive and customer gap analyses in order to prototype, refine and develop revenue-driving, innovative functionality; formed customer focus groups to provide practical input on product features, usability and market direction.• Ensured continued product effectiveness and customer satisfaction by monitoring success of new product features, assessing and refining as warranted by feedback and metrics• Served as US product champion for prospect demonstrations, integration partners and Trade Shows.• Conducted multiple detailed end-user training sessions on customer configured solutions.

Us

Directed all aspects of inventory, order, vendor and customer management as well as marketing intelligence tracking and ad campaigns for this marketplace management and e-commerce leader in automated high-volume transactions for eBay, Amazon, Overstock, and Yahoo, among others. • Drove revenue growth and engineered customer efficiencies by identifying and capitalizing on business development opportunities and strategic alliances and by serving as primary contact for vendors and development partners. Collaborated with major e-commerce organizations such as Google (Checkout) and eBay/PayPal to develop market-changing trends and functionality.• Accelerated annual product revenue growth to more than $14M from less than $1M. • Ensured success of product suite, influencing company goals and strategy based on market trends and business needs while remaining in budget.• Delivered mission-critical functionality for more than 4,000 customers worldwide by successfully interpreting, evolving, and developing market and business requirements in a single hosted product. • Designed and developed innovative product features creating competitive advantage, customer success and increased revenue, resulting in eventual acquisition.• Applied Agile (Scrum) Development methodology to deliver professional and thought leadership, creating a market-driven, customer-focused product development mentality.• Served as interim VP of Product Development for six months until permanent backfill was hired.

Us

Delivered pre-and post-sales, support/implementation training and product management services for this start-up specializing in end-to-end corporate-to-store management products for the restaurant industry; success led to firm’s sale to NCR Corporation.• Effectively managed and supported contract negotiation and issue resolution for new and existing distributors/customers.• Directed all aspects of feature/functionality delivery including specification generation, first-line quality assurance and documentation for global development projects.