Scott Handyside Email & Phone Number

Coquitlam, BC

• Developed a comprehensive business plan annually to provide clear direction on achieving short- & long-term objectives.
• Used consultative sales techniques to determine clients’ needs and financial abilities to propose solutions that helped achieve goals.
• Created marketing plans & ad campaigns promoting property to buyers to secure new sales.
• Developed positive relationships with clients by staying current with individual needs, market trends and contract negotiations to answer questions and build client trust.
• Generated new business through targeted marketing strategies and client referrals.
• Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning.

• Managed cohesive team of cross-functional staff, including scheduling, recruitment, onboarding & training; ensured adherence to company service and productivity standards.
• Managed financial operations, kept current with fiscal policies, procedures and guidelines. Prepared and monitored divisional budget, reviewed financial transactions, and reconciled monies.
• Co-developed initiatives to enhance customer service in response to customer surveys.
• Developed staff through positions of increasing responsibility via constructive mentoring and on-the-job training/coaching to strengthen employee and overall team performance
• Prepared external audit documentation and financial reports for use by senior management in operational planning and key decision making.
• Promoted through positions of increasing responsibility - Guest Relations Officer, Accountant & Payroll, Crew Relations Manager (Human Resources Office), Guest Relations Manager and Chief Purser.

Ensured total guest satisfaction by utilizing problem resolution skills, listening skills, strong communication and organizational skills to successfully resolve challenges and concerns and proactively identifying solutions and following-up in a timely manner.

London, United Kingdom

• Developed a strong rapport with each travel agent account at operations, management and executive levels, to achieve sales goals & revenue targets.
• Trained travel agents to enhance the performance of individual accounts.
• Analyzed sales reports & performed sales forecasting; collaborated with each account, planning and developing sales & marketing initiatives for diverse product lines.
• Organized and attended exhibits, conferences, events and other local, regional and national promotional opportunities.
• Identified and analyzed key competitors and related products, reporting market intelligence to senior management.
• Performed frequent sales calls to maintain positive and productive relationships and obtain market feedback.

London, United Kingdom

• Managed a team of 3 sales executives; set & monitored sales targets, measured staff performance, provided motivation and support to team members to ensure efficient teamwork.
• Planned and implemented travel agent training programs, seminars and promotional activities.
• Built strong, professional relationships through identification of travel agent’s needs, which increased overall sales and opportunities.
• Developed professional sales presentations, seminars and exhibitions to communicate product quality and market comparisons.

London, United Kingdom

Handled reservation inquiries from travel agents and the general public, both personally and on the telephone. Making airline reservations, calculating itinerary costs, booking package holiday arrangements and issuing the tickets.

Btec National Diploma, Travel & Tourism

Certified Negotiation Expert

Real Estate Trading Services, Real Estate