I help advise and carry out the work on anything technology related for the business, large or small. I own every single technology project and I drive results to make sure the business gets what they need, on-time and on budget. I have setup our web servers and leverage a variety of technology to keep them secure and fast. I have helped setup an iOS application that is being deployed globally. I keep tabs on the infrastructure and ensure the business can run smoothly. I find ways IT can save… Show more I help advise and carry out the work on anything technology related for the business, large or small. I own every single technology project and I drive results to make sure the business gets what they need, on-time and on budget. I have setup our web servers and leverage a variety of technology to keep them secure and fast. I have helped setup an iOS application that is being deployed globally. I keep tabs on the infrastructure and ensure the business can run smoothly. I find ways IT can save money without sacrificing security, performance and availably to our users. I also help out with SEO and give guidance on our marketing for the business. Show less

At Personal Capital I am a jack of all trades. I often find myself in new projects, sometimes far deep out of my experience set but I always manage to complete them and share that information via documentation and team meetings. Some of my highlights of experience are:* Working with Cisco iOS (Core, distro switches, vlans, OSPF, BGP)* AWS Experience (Cloud Formation, EC2, Lambda, SFTP, S3, Route 53, VPC, Direct Connect, EBS, etc)* Working on Palo Alto… Show more At Personal Capital I am a jack of all trades. I often find myself in new projects, sometimes far deep out of my experience set but I always manage to complete them and share that information via documentation and team meetings. Some of my highlights of experience are:* Working with Cisco iOS (Core, distro switches, vlans, OSPF, BGP)* AWS Experience (Cloud Formation, EC2, Lambda, SFTP, S3, Route 53, VPC, Direct Connect, EBS, etc)* Working on Palo Alto firewalls* Working with vmware vcenter and esx* Working with netapp san's* Working on 2 data centers* Completed a full on prem to AWS migration (EC2, EBS, VPC, Direct Connect, CloudFormation, Lambda, S3, IAM, WorkSpaces) for our entire windows infrastructure * Extensive Windows server 2012, 2012R2, 2016 experience * Centos 7 experience* Implemented and support Jamf Pro for over 130 mac devices.* Apple DEP & VPP Programs along with integration into JAMF Pro* Extensive client side Mac OSX, Windows 7 & 10 experience.* Active Directory, AD Sites and Services, Group Policy, DNS, DHCP, DFS, Radius (now NAP), power shell* Extensive g suite experience including GAM, GADS, PW Sync* Experience with cisco VOIP (USC chassis + supporting VM's and client side phones)* Experience with vendor management (both procuring equipment and managing existing relationships) I also have tons of other random experience like office moves, office setups, access card system setups, CCTV setup, meraki setup and support, ruckus wifi experience, adaxes, github, CTI servers and client side setups, last pass, certificates, A/V setups and google hangouts setup and support. I am sure there is more that I have not even mentioned but I also step in to do user support when needed. I delegate tasks to different team members and own projects. I am honest about my struggles and always strive to have better communication within our team and other teams in the company. Show less

My primary focus is a Mac Systems Admin at Personal Capital. I have built out and overhauled our imaging process, our software deployment process and management process for our OSX machines. I leverage Deploy Studio, Munki, Apple Server, autpkg and Reposado with Margarita to help. I also use centrify to help enforce group polices to macs and keep them bound to AD. I am constantly working to improve the end user experience. Recently I built a 10.11 upgrade script that allowed users to upgrade… Show more My primary focus is a Mac Systems Admin at Personal Capital. I have built out and overhauled our imaging process, our software deployment process and management process for our OSX machines. I leverage Deploy Studio, Munki, Apple Server, autpkg and Reposado with Margarita to help. I also use centrify to help enforce group polices to macs and keep them bound to AD. I am constantly working to improve the end user experience. Recently I built a 10.11 upgrade script that allowed users to upgrade from my own servers with my own packages burned into the 10.11 image. The primary reason to do this was to update old software and make sure the computers would still function after the 10.11 upgrade. I also work on other system such as AD, DFS, WiFi, CUCM, etc. I help support 3 offices with around 200 users. I support both Windows and Mac OSX along with the various servers that run the systems needed for day to day business (VMWare, netapp, etc) Show less

I work on a very large range of issues and projects. From the simple unplugging and moving a desktop to global outages from multiple vendors. I have become one of the senior members in the U.S. IT team and I am often helping with issues around the world in any of our 23 offices. I am the point of escalations for most issues in the U.S. and I support a hybrid mac and windows environment. I have extensive customer support experience and have won an award to be one of the most recognized IT… Show more I work on a very large range of issues and projects. From the simple unplugging and moving a desktop to global outages from multiple vendors. I have become one of the senior members in the U.S. IT team and I am often helping with issues around the world in any of our 23 offices. I am the point of escalations for most issues in the U.S. and I support a hybrid mac and windows environment. I have extensive customer support experience and have won an award to be one of the most recognized IT employees around the firm. I believe that customer service is not just break fix or click and done but it's about building a relationship with each person you work with. Different people do different things and I have learned that taking the extra time to help people understand things or giving them honest answers really goes a long way. Show less

I was lucky enough to work with a group of 16 amazing people at my time in Safeway. When I started off I was doing desktop support and putting out fires everywhere. Supporting a campus of over 4,000 people I would average around 30 tickets closed a day. I won a customer service award in the group for outstanding customer service. I was moved around to different parts of the campus (mainly where there was high traffic or perception issues) to sort them out.Safeway gave me a unique… Show more I was lucky enough to work with a group of 16 amazing people at my time in Safeway. When I started off I was doing desktop support and putting out fires everywhere. Supporting a campus of over 4,000 people I would average around 30 tickets closed a day. I won a customer service award in the group for outstanding customer service. I was moved around to different parts of the campus (mainly where there was high traffic or perception issues) to sort them out.Safeway gave me a unique opportunity to work with everyone from interns to the CEO. It was a great learning experience and a great team to work for! Show less

At webdispatch the team was family. With commitment to our customers of every issue you bring in is fixed within 3 days, we would sometimes work all night to make sure we can meet our SLAs. I averaged working on 10-15 machines at a time and would fix various issues, viruses, BSOD's, hardware issues, general slowness, etc etc. I would also do house calls for clients and fix problems onsite or being their machine back to the shop if the problem was more serious. We serviced both business… Show more At webdispatch the team was family. With commitment to our customers of every issue you bring in is fixed within 3 days, we would sometimes work all night to make sure we can meet our SLAs. I averaged working on 10-15 machines at a time and would fix various issues, viruses, BSOD's, hardware issues, general slowness, etc etc. I would also do house calls for clients and fix problems onsite or being their machine back to the shop if the problem was more serious. We serviced both business and home users and I had a great time working with everyone there. Show less

Starting off as a kid in high school obsessed with technology I quickly made friends with 2 computers guys in the School. Spending all my extra time as a T.A. they took me under their supervision and taught me about their passion for technology. I was soon helping image labs of computers, creating golden masters for the image servers, messing around in AD, supporting macs and PC's, running around to different classrooms to help different teachers (sometimes mine!) with different support issues.… Show more Starting off as a kid in high school obsessed with technology I quickly made friends with 2 computers guys in the School. Spending all my extra time as a T.A. they took me under their supervision and taught me about their passion for technology. I was soon helping image labs of computers, creating golden masters for the image servers, messing around in AD, supporting macs and PC's, running around to different classrooms to help different teachers (sometimes mine!) with different support issues. After I graduated high school I was hired to help with summer work to get the school up to date for the next school year. Show less