Scott Heard Email and Phone Number
Chief Operating Officer | Director of Operations | Transportation Optimization | Safety First Results-driven executive who possesses in-depth trucking experience and a safety first mentality. Extensive experience in operations, sales, recruiting, safety, route optimization, regulatory compliance, terminal expansions, and strategic leadership. Has developed and implemented innovative strategies to increase driver recruitment and retention, while managing seated capacity and quality assurance. Consistently deliver 97% seated capacity, while transforming marketing strategies to reduce annual spending. Proven track record of building high-performing teams, managing $100M+ P&L’s, and managing client relationships. Served on the Middle TN Boy Scouts of America Board of Directors, a passion due to experience growing up an Eagle Scout. Played varsity football at UT Knoxville while balancing academic requirements. Areas of ExpertiseIdentifying & Implementing Business Process Improvements | Building High Performing Teams | P&L Management | Cost Reduction | Coaching & Mentoring | Driver Safety | Compliance & Regulation Adherence | Crisis Management | Recruiting | Candidate Experience | Retention Strategies | Operationalizing Businesses Post Merger & Acquisition | Scheduling | Interviewing | Tenstreet ATS | Time to Hire | People Net Managing Union RelationshipsAvid golf enthusiast.
Quickway Carriers, Inc.
View- Website:
- quickwaycarriers.com
- Employees:
- 139
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Vice President Of RecruitingQuickway Carriers, Inc. Jan 2022 - PresentDevelop the recruiting and retention strategy for candidates across the nation. Lead all aspects of recruiting operations for the organization with a strong emphasis on driver recruitment and retention. Managed seated capacity and quality assurance while running a lean organization. Post ads strategically to maximize investment ROI. Schedule phone screens, make hiring determinations, manage all safety protocols, and work with HR/payroll to successfully onboard new team members. Manage two direct reports with personnel experience including recruiting, interviewing, hiring, training, coaching, directing work, and assessing performance. • Consistently deliver 97% seated capacity bringing in 20+ new drivers a month at a goal of 95% capacity.• Transformed the marketing strategy for the organization reducing annual spend from $500K to $70K while driving improved driver capacity, time to hire, and quality of candidate. • Optimized the organization’s use of Drivers Pulse by Tenstreet to improve recruiting efforts. • Manage over 500 drivers between three full time employees. • Developed the “We hire you to retire you” marketing campaign to promote the benefit of a free retirement plan and working for an employee owned business, which drives 7K calls per year. -
Executive Vice PresidentQuickway Carriers, Inc. Mar 2019 - Dec 2021Provided visionary leadership in setting and executing the company's strategic goals and objectives for the company’s newest Merger and Acquisition, SNL Dedicated. Managed three Vice Presidents and five District Managers. Assessed market trends, the competitive landscape, and industry regulations to identify opportunities and threats. Oversaw all aspects of operational activities, including fleet management, logistics, dispatch, and driver operations. Developed and managed the annual budget in partnership with finance and accounting.Monitor financial performance, analyze key metrics, and implement strategies to improve profitability.• Oversaw 26 terminal across 8 states and an organization of 750 people. • Owned $100+M annual P&L. • Implemented the Smith System Defensive Driving companywide within eighteen months of the M&A. • Within 24 months of Smith System installation reduced Total Accident Cost by 53%, reduced Preventable accident cost by 36%. Was recognized by the Alabama Trucking Assoc for zero% worker’s compensation loss rate 2021.• Transformed hiring initiatives by developing a recruiting department, hiring a Director of Recruiting, and implemented Tenstreet into the recruiting strategy. • Hired 75 drivers within the first six month to bring the organization to capacity. • Introduced TMT Fleet Maintenance to have visibility to real-time data, which significantly improved fleet performance and helped control operating costs.• Hired a new VP of Safety and brought the organization up to DOT standards.• Implemented multiple operational policies and procedures to promote higher quality assurance. -
Vice President OperationsQuickway Carriers, Inc. Jul 2008 - Dec 2018Directed the operations strategy and daily execution for a $120M carrier. Led the sales, retention, and recruiting teams. Conducted analysis and researched advancements in transportation technology to enhance efficiency. Ensured compliance for regulations. Mitigated risks related to safety, environmental, and legal issues. Managed the H1A Visa program. • Managed the strategic direction, safety, and operations for a fleet of 650 drivers, 50+ contractors, and 400+ trailers. Oversaw four teamster operations, including the largest terminal.• Managed the union relationship, negotiated contracts, and managed the grievance processes. • Developed solution that allowed client to ship $4k more per load saving $1.5M in transportation costs per year.• Moved MPG from 5.72MPG to 6.88MPG in the first two years. • Drove long idle time from 17% to less than 3% in 3 years.• Kroger: Delivered an average of 56,940 grocery loads a year with 98.4% on time delivery. Delivered a Kroger load every 21 seconds, 365 days a year. o Kroger Bakery: 107,389 avg loads a year, 380,794 store deliveries a year, Carrier on Time 99.1%. o Kroger Dairy: 53,503 loads a year, 210,976 store deliveries a year, Carrier on Time 99.04%• Won a prestigious MFG Vendor of the Year award from Kroger; only transportation company to receive the accolade. • Researched and secured property for new Indianapolis terminal. • Fostered strong relationships with key customers and partners to drive customer satisfaction and retention for large organizations such as the Kroger grocery chain. • Established the Dairy Cup annual golf tournament.• Had People Net electronic data recorders installed on all trucks to improve safety, long before it was a legal requirement; Over time became the lowest idle time across all People Net customers. • Decertified the Indianapolis terminal from the Teamsters Union. • Developed idle and MPG performance KPIs.• Led the strategy and operational execution for 7 terminals. -
Midwest Regional Vice PresidentQuickway Carriers, Inc. Jul 2004 - Jul 2008Directly responsible for seven terminals across the nation and 280 truck drivers.
Scott Heard Education Details
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Transportation And Public Adminstration
Frequently Asked Questions about Scott Heard
What company does Scott Heard work for?
Scott Heard works for Quickway Carriers, Inc.
What is Scott Heard's role at the current company?
Scott Heard's current role is Vice President | Operations Executive | Transportation Optimization | Safety First.
What schools did Scott Heard attend?
Scott Heard attended University Of Tennessee, Knoxville.
Who are Scott Heard's colleagues?
Scott Heard's colleagues are Harry "diesel " Mcfarland, William Mcclain, Craig Gay, Jim Spinks, Decorey Clayton, Byron Mccorkle, Nicholas Hunt.
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