Scott Hefty Email & Phone Number

Silver Spring, Maryland, United States

• Provide technical support to system users at five locations. Perform ongoing activities to maintain and enhance overall system performance to continuously review and streamline processes for reducing costs in the.
• Evaluate user needs, define technical problems, and work with engineering and administrative staff to determine and implement solutions.
• Maintenance and replacement of PCs, laptops, and network infrastructure.
• Facilitate decisions relating to technical projects.
• Funding and procurement of technology assets via USAC the FCC USAC E-Rate funding of wireless network infrastructure, hot spots, Chromebooks, and laptops via RFPs.
• Data Back up and Security.

• Joined MSI as part time PC installation contractor and advanced into business analyst for MSI’s proprietary “e-IEP PRO” Student Management system, which is Arizona’s leading IEP solution for mega districts to charter.
• Manage portfolio of clients ranging from school districts to charter schools for account issues.
• Reviews, analyzes, and evaluates user needs as liaison between IT and users.
• Documents client system requirements for developers to create customized system specifications.
• Perform QA Testing of solution prior to production.
• Conduct on-site and webcast training to clients.

Laurel, MD

This automotive wholesale and consulting organization was launched in April 2001. The company provided vehicle valuation and buying expertise and represented client vehicles at the auction block to independent and franchised auto dealers in DC, MD, MI, NJ, PA, TX, and VA.

Baltimore Washington Auto Exchange

Hired as the first ISM to develop the program and procedures for the new department. The specialized team posted the most units available & most units sold in the nation for Hyundai and Toyota via the Dealer Direct website from May 2000 through March 2001.

Mount Laurel, NJ

Served in several roles including Fleet Management; SMB fleet sales (ARI Plus), and Remarketing (Lease End Services). Responsible for fleet driver fuel card fulfillment; administration of SMB lease portfolios of up to 100 vehicles; and determination of vehicle lease end values and consignment of vehicles to the most favorable markets for resale.

Ford Dealership, Mount Laurel, NJ

Responsible for sales of new and used vehicles according to Ford Motor Company and Holman Enterprises satisfaction standards

Cherry Hill, NJ

Held various positions: new car prep mechanic, service advisor trainee, new car receiving and inspection, warranty and carrier claims rep, and rental car/courtesy delivery manager.

Bs, Business Administration - Marketing

Associates Degree, Business Administration - Marketing

Permanent member of Dean’s List