Process existing client transaction requests. Reviews transactions for accuracy, completeness, and adhere to all internal and external regulations. Developed proficiency in corresponding with clients both orally and in written format to clarify incomplete or invalid paperwork. Work with minimal supervision.• Process Transfer of Assets (both PTF and Non ACAT), helped bring in funds over $3 million • Created an excel spread sheet for fellow teammates to use, increasing productivity by over 175%• Process payments and completed all checks before the market closing time.

Resolved escalated customer issues, subject matter expert for associate questions and issues, initiated fraud claims and resolved claims with non-fraudulent activity, processed monetary adjustments to accounts.• Consistently scored 100% on quality monitors• Enhanced team engagement by sending “fun” trivia questions via email.• Receive inbound calls from escalated customers• Assist associates with account questions and difficult situations• Initiate fraud claims and resolve claims with non-fraudulent activity• Process monetary adjustments to accounts• Consistently achieved a handle time of less than 520 seconds

Collected receipts, balanced cashier tills, reported variances and reimbursable receipts, balanced vault contents for daily reporting, processed variance error data and reconciled cashier ledgers.• Created bulletin board with spreadsheets displaying all cashiers’ variances which helped determine who needs corrective coaching. These measures decreased the amount of lost revenue from cashier errors by 57.6%.• Trained others the working procedures of the vault in leiu of auditor absence. This cross training prevented processing errors and resulted in quicker completion times, saving the company money and keeping labor hours under budget.• Created daily cash journals for all tills for end of day processing. This was an accurate account of daily cashier performance This resulted in a reduction of cash handling errors and was presented to the Regional Office as a representation of store success. • Organized vault with clear labels to ensure that others filed the sales journals, bank deposits, and account receivable receipts correctly. This prevented lost time and frustration due to misfilings.

Resolved escalated customer issues, subject matter expert for associate questions and issues, initiated fraud claims and resolved claims with non-fraudulent activity, processed monetary adjustments to accounts.• Created a Bank Of America “Monopoly” board game using major Arizona property locations. This boosted morale within the department and motivated employees to obtain higher fraud saves. Fraud losses decreased 11% the first month and an additional 1.5% the following month. • Enhanced team engagement by sending “fun” trivia questions via email.• Trained team members in the use of the “Help” menu including navigating and adjusting to each person’s preferences. This training encouraged the associates to find the answers without management engagement.• Saved an average of $102,500 per month in fraud losses.

Posted incoming payments to proper accounts, balanced spreadsheets, and amended incorrect postings.• Posted the most amount of payments to accounts in a one month period• Direct customer contact for recovery of incomplete information• Created and mailed monthly invoices to clients

Responsible for reducing fraud losses on fraud cases by processing chargebacks and identifying save opportunities. Follow Visa and Mastercard rules and regulations regarding processing transactions. Ensuring accounts are credited properly for all charges and applicable finance charges and that the proper balances are on the appropriate accounts. This involves attention to detail and processing of monetary adjustments.Reconciled and balanced accounts, adjusted fees and financial charges; processed charge-backs; obtained sales drafts and affidavits from cardholders and processed SARs on required fraud cases; researched/identified fraudulent account activity; processed fraud claims• Maintained 100% quality on all assigned fraud accounts when performing charge-backs, preventing unnecessary losses to the bank.• Achieved a personal best in recovering over $215,470 in potential fraud losses in one month