Scott T. Hillier Email & Phone Number

Seattle, Wa, Us

Stockholm, Stockholm County, Se

• Promoted and transferred to build the operations function for two platform engineering teams (~130 people) across seven time zones; reported to the Head of Security focused on agile coaching, program management, and business operations; member of the department leads team. • Coordinated hiring (led the hiring and onboarding of 32 people in less than 7 months), quarterly and annual planning, business reviews, budget, culture, and operational strategy. • US Incident Response manager on-call; led incident intake, technical documentation, severity ratings, escalation, and resolution. Managed coverage for a team of 16 multidisciplinary security responders who are on call using a follow-the-sun philosophy. Co-led recruitment, onboarding, and training for all new team members.

Stockholm, Stockholm County, Se

• Hired to build and scale a sales operations team for Spotify’s promotion business, which aims to improve Spotify’s profitability by delivering innovative music promotion products for labels, artists, and distributors.• Collaborated with the Head of Music Commercial Partnerships to hire and train a sales team, define and track OKRs, and articulate a multi-year growth strategy.• Designed and built a multi-year CRM consolidation project to integrate critical business systems (Salesforce, order management, ad servers, contract management, royalties, and delivered music releases) to eliminate redundant costs and improve pre-sales and sales efficiency.• Managed all non-tech components of product, feature, channel, and market launches for Spotify Marketplace as it transitioned from one commercial product in the United States to a portfolio of three products across two buying channels in 12 countries.

New York, New York, Us

• Member of the executive team responsible for major operational improvements including organization design, clear roles & responsibilities, company guidelines, and annual reviews. • Designed a growth strategy to accelerate customer acquisition for the company’s newly launched SaaS business line. Responsible for new customer acquisition, trial customer acquisition, and demos held. • Served as function head for sales development, regional sales, enterprise sales, operations, and customer service teams (16 employees and contractors across three offices); contributed to team and executive hiring.

New York, New York, Us

• Hired as an individual contributor reporting to head of sales supporting three markets and one line of business; later led an operations team with seven FTEs to support rapidly growing inside and outside sales teams in 25 markets across three lines of business. Expanded scope to include marketing operations in Jan 2019.• Designed and launched external product to provide brokers and agency partners with tools to manage their enrollments, books of business, and commissions. The tool had 8,000+ active users in its first two months of launch and reduced inbound communication by 46% YoY.• Managed three internal and thirteen external commissions and bonus programs, responsible for distributing ~$2.5MM in incentive compensation monthly. • Designed, built, and rolled out proprietary tool for commission calculation and direct payment that reduced the time to process by 79%.• Implemented Salesforce Sales and Marketing Cloud to support three sales teams, one broker service team, and three marketing teams. Acts as vendor relationship manager and business owner.• Leads sales and marketing compliance with oversight into building policies and procedures related to licensure, ACA certification, state broker business contracting, and member on-boarding.• Managed and maintained sales reporting and dashboards for sales production, compliance, and commissions. Experienced in MySQL, PostgresSQL, Google BigQuery, Salesforce, and several data visualization tools.

New York, Ny, Us

• Built the global sales operations function in a 15-year-old, $130MM global adtech leader; managed one employee; and served on the corporate management team.• Led Master Data Management (MDM); data integrity and controls processes; revenue, sales activity, proposals and product reporting; incentive compensation modeling for sales and account management; territory management; vendor management; and publisher/marketing support. • Redesigned corporate pre-sales operations process through realignment of roles and responsibilities; efficient reassignment of pre-sales tasks; and key system automation and integration; responsible for process, Salesforce architecture and execution, cross-team project management, communication, training, and roll out.

New York, Ny, Us

• Supported seven senior executives (VPs, divisional CEO, and President) with modeling, business intelligence reporting, and financial analysis to inform large-scale business decisions; experience building incentive-based compensation models, sales rep performance reporting, cost of sale estimates, and cancellation reports.• Assisted the VP of customer experience to reduce customer churn, set up customer feedback mechanisms, own and interpret business intelligence, and build internal claims processes. • Improved internal reporting and data integrity through the introduction of standardized sales and commission templates; regular training for sales and support staff; and software rollout for contracts and mobile payment.• Managed end-to-end logistics for large, international sales incentive trips; proven success negotiating vendor and subcontractor contracts; with budgeting and procurement; scheduling; and on-site execution.• Salesforce.com administrator for ~900 sales, operations, finance, and executive users across 30 markets.

Mountain View, Ca, Us

• Collected, tracked, and analyzed consumer behavior data to inform the potential future scaling of the Google Glass business.• Identified KPIs for Glass, helped build and maintain internal dashboards, escalated trends to Head of Operations, and investigated data inconsistencies. • Provided project-based support to operations management on an ad hoc basis.• Represented Google Glass as a brand ambassador and product expert in interactive demonstrations with internal and external stakeholders, preferred partners, and VIPs.

New York, Ny, Us

• Co-managed client relationships and a $6M book of business for the Media & Technology practice.• Led business development for the practice through prospecting, developing sales strategy, authoring/editing client communications, generating meetings, and negotiating scopes of work.• Tracked, analyzed, and reported revenue forecasting, profit margin, attorney attrition, meeting generation, and matter conversion data for the New York General Manager, CEO, and COO.• Identified, contacted, screened, interviewed, and evaluated attorneys for full-time B2B legal services secondments and outsourcing work.• Designed and built the company’s pilot on-campus recruiting program to identify and yield high-performing college seniors for entry-level HQ roles.

Partnered with the Head of Recruitment and Yield to run an office with > 40 student volunteers. This was a full time job while I took the year off from school to tour with the Yale Whiffenpoofs.

St Paul, Mn, Us

Responsible for reviewing, organizing, categorizing, and filing over 25 years of analog HR materials.

St Paul, Mn, Us

I worked as a machine operator making tape products on the factory floor of the company’s then second largest manufacturing plant.

B.A., Women'S Studies

Master Of Science - Ms, Cybersecurity Security Risk & Strategy (Part-Time, Expected)

Coding Bootcamp, Cybersecurity Engineering

Certificate, Data Analytics