Granite Hill Consulting, LLC provides temporary and project-based Information Technology expertise, delivering exceptional results to clients looking to align Business and IT goals, transition to next-gen cloud services, implement new products and services, automate operational workflows, and more.

Head of OnCore Technology Services, responsible for mission critical SaaS infrastructure that supports several critical lines of business for the company. Responsible for application engineering, system engineering, database engineering, software installation & configuration, network configuration, Disaster Recovery testing, and software release prioritization & planning. Acted as the single point of contact for executives across each supported business line for planning, prioritization, and escalation. Managed a team of 75 global resources. • Oversaw application and infrastructure provisioning; database, application, and strategic system engineering; environment management services; software release planning, installation and testing services; technical program and project management; and production support services. • Facilitated the design and migration of more than 100 business-critical applications into next generation infrastructure within existing and new datacenters. • Established a new engineering and infrastructure team to support the application migration, integrating with new standards, controls, and monitoring tools. • Cultivated offshore presence with overlapping time shifts creating a 24 hour model allowing for growth demands and customer service with limited impact to projects on critical outsourcing platforms. • Reduced direct expenses by $1M and increased scalability by redesigning organizational structure and job responsibilities to better align with fast-paced application deployments and new environment builds. • Executed infrastructure enhancements and more than 200 successful software implementations each calendar year across the five platforms that support the Middle Office, Fund Accounting, Investment Accounting, Insurance Accounting, and Performance Measurement outsourcing businesses.

Executive team member responsible for driving a best-in-class global services operation and initiatives for the Company. Maximized client satisfaction through strong client advocacy, oversaw a world-class performance metrics infrastructure, and drove a continuous process improvement approach. Lead a global team of 225 resources located in five countries that include Product Integration, Installation, Customer Support, Incident Management, Service Bureau, Product Operations, Client Training, Documentation, Business Continuity Planning, and Continuous Process Improvement.• Managed a staff of 225 global resources and a $26M budget with a target to expand revenue. Member of Enterprise Risk Management Committee, Information Security Review Board, and three steering committees: Internal Audit, System Availability, and SSAE16. • Reduced direct expenses for servicing by $4M, saving over 15%, by reorganizing teams and re-engineering and automating workflows and processes. Led Sales Fulfillment and Professional Services, increasing sales revenue by $8.9M and consulting revenue by $3M annually. • Accelerated revenue realization by reducing time required to bring clients live onto Omgeo services by 18% YOY, re-aligning resources into specialization teams leveraging knowledge and strengths. • Increased client satisfaction by implementing new tools, systems, process, and certification programs. Achieved 91% Highly Satisfied rating in 2011 versus 84% in 2010 and 80% in 2009. • Reduced mean time to restore service and increased client satisfaction with new product releases by developing an operational readiness team and proactively aligning resources in advance of needs.• Led business continuity programs utilizing Global and Regional Crisis Management teams, conducted regular Disaster Recovery tests with clients, and participated in industry-wide SIFMA tests.

Executive team member responsible for Client Service organization (Relationship Management, Global Support, Training, Documentation) as well as full ownership of Eagle ACCESS LLC (Eagle's SaaS offering) which included Technical, Networking, DBA, Professional Service, and Customer Service staff.• Increased Eagle ACCESS 2008 revenue to $11M, a 40% increase over 2007, by implementing tools, training, and creating repeatable processes, allowing for new clients without adding staff.• Oversaw Eagle ACCESS IT infrastructure, managing two datacenter moves as well as continuously improving technologies and scalability to meet rapid growth.• Established and implemented a professional account management process for Relationship Management teams utilizing Industry leader Miller-Heiman tools. • Managed nine major and 25 minor software releases over four years from QA and release perspective. Established and implemented Release Management Team and created new release tracking controls and processes for all Eagle stakeholders and for all software releases.