Kenneth (Scott) Graef Email & Phone Number

Charlotte, Nc, Us

Manage employees throughout Ohio.- Knowledge of SONET ring, DWDM and WDM fiber systems, DS1 – OC192 including Ethernet- Equipment knowledge including, but not limited to, transmission equipment manufactured by Calix, Tellabs, Adtran, Nortel, Siemens, Fujitsu, Alcatel, and Ciena.- Self Help Tools website for technicians and peers to assist in the field with specific processes. - Worked with "Tiger Teams" to find resolutions with new systems. Helped facilitate the making of M&P's for runaway jobs, NPS, Customer Contact, Technician Scorecards. - Gathered information on field performance, damage claims, material usage to analyze changes - Administered field operational budgets, tracked expenses, maintained cost controls.- Worked with customers to manage complaints, offered technique guidance to technicians.- Kept operations productive by utilizing advanced training techniques, team meetings, diligent oversight.- Supervised upto 45 I&R Technicians/Contractors, 5 Central Office Technicians, 7 Business Service Technicians and many contractors in the majority of Ohio and parts of Indiana.- Managed quality assurance with on-site evaluations, quality checks, customer surveys.- Managed large projects for many businesses during installations, such as Lorain County 911, Port Authority. Responsibilities- YOUCAN (Our Sales Program) - Motivating People- Schedules - Budgets - Workload (Dispatch/Load Balancing) - Burried Drops - CMS Work (Contractors/Burried Drops/Plant Rehab) - NPS - Tiger Teams for the national side (Help form M&P for NPS, Customer Contact, Runaway Jobs, Job Handling, MAX, etc.) - Managing different personalities - Union Grievances and Understanding - Audits of Burried Drops - Quality Checks - Vehicle Inspections - Damage Claims - GPS Audits - Monthly Performance Trackers (L2S) - OnBoarding- Training - Ride Alongs- Central Office and Transport- Business Service Technicians- 911 Emergency Systems (Vesta)- PSAPS

Monroe, Louisiana , Us

Manage employees throughout Ohio.- Knowledge of SONET ring, DWDM and WDM fiber systems, DS1 – OC192 including Ethernet- Equipment knowledge including, but not limited to, transmission equipment manufactured by Calix, Tellabs, Adtran, Nortel, Siemens, Fujitsu, Alcatel, and Ciena.- Self Help Tools website for technicians and peers to assist in the field with specific processes. - Worked with "Tiger Teams" to find resolutions with new systems. Helped facilitate the making of M&P's for runaway jobs, NPS, Customer Contact. - Gathered information on field performance, damage claims, material usage to analyze changes - Administered field operational budgets, tracked expenses, maintained cost controls.- Worked with customers to manage complaints, offered technique guidance to technicians.- Kept operations productive by utilizing advanced training techniques, team meetings, diligent oversight.- Supervised 19 I&R Technicians/Contractors, 5 Central Office Technicians, 7 Business Service Technicians and many contractors throughout Ohio.- Managed quality assurance with on-site evaluations, quality checks, customer surveys.- Managed large projects for many businesses during installations, such as Lorain County 911, Port Authority, and Cardington Yutaka. Responsibilities- YOUCAN (Our Sales Program) - Motivating People- Schedules - Budgets - Workload (Dispatch/Load Balancing) - Burried Drops - CMS Work (Contractors/Burried Drops/Plant Rehab) - NPS - Tiger Teams for the national side (Help form M&P for NPS, Customer Contact, Runaway Jobs, Job Handling, MAX, etc.) - Managing different personalities - Union Grievances and Understanding - Audits of Burried Drops - Quality Checks - Vehicle Inspections - Damage Claims - GPS Audits - Monthly Performance Trackers (L2S) - OnBoarding- Training - Ride Alongs- Central Office and Transport- Business Service Technicians- 911 Emergency Systems (Vesta)- PSAPS

Dallas, Tx, Us

• Install HSIA, IPTV, Drive Company Vehicle Safely, GAF, Hang Drops, Cat5 HR, COAX, DirecTv, JDSU, GCAS, WORKFLOW ENGINE, LSBBT, BBEXPRESS, GNAC, Follow Orders, locate facilities, OTDR, TDR, Fiber Splicing/Fusion.• Interact with customers daily , provide excellent customer service.• Set up networks, computers for business /residential customers.• Responded to service requests during/after business hours.• Analyzed user-generated trouble tickets to determine causes of problems, took appropriate action for resolution.• Recommended network and data communications hardware and software.• Diagnosed, then resolved complex integrated customer issues for implementation, add-on, maintenance, support of voice, data, VoIP.• Planned layouts, installed cable into buildings, through walls, attics, crawl spaces.• Worked to maintain attendance record, consistently arriving to work ready to start immediately.

Basking Ridge, Nj, Us

• Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.• Monitored metrics to assess performance and implement continuous improvements.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries. • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.• Held weekly meetings with Customer Service Reps to identify techniques to overcome sales obstacles.

Us

Sold home entertainment solutions along with digital subscriptions. I led our store and district in digital subscriptions.

Associate'S Degree, Business Administration And Management, General

Diploma, Radio And Television Broadcasting Technology/Technician