Scottie Nelson Email & Phone Number

Waxhaw, NC, US

San Francisco, California, US

San Francisco, California, US

cloud-based software company that provides businesses with tools that help them find more prospects, close more deals, and provide a higher level of service to their customers.

Washington, DC, US

• Led an Agile project team of 20 stakeholders across five lines of business in preparation for an external biennial audit of maintenance procedures, record-keeping, and process implementation; recognized as a top.
• Implemented Scrum Sprints, Kanban boards, and Agile concepts to overhaul maintenance procedures, enhancing stakeholder engagement and increasing production efficiency by 50%.
• Conducted streamlined business system analysis, overseeing concurrent management of up to 90 client maintenance projects. Directed the entire lifecycle of electronic equipment repairs, from induction to return.
• Supervised data analysis and updates of over 30 unique entries per project as they progressed through the maintenance production process, achieving an impressive 98% reporting accuracy rate.
• Headed a critical project addressing abnormal failure rates of equipment across 16 product owners. Guided stakeholders through a 24-step process, addressing issues, obtaining replacements, and ensuring proper disposal.
• Oversaw a team of 43 technicians providing comprehensive support to 560 end users. Managed technology helpdesk inquiries, equipment repairs, and logistics liaison for $75 million worth of equipment.

• Conceived, planned, and delivered an electronic database project that transformed accountability measures. Achieved an 88% efficiency improvement in error-free data reporting while prioritizing the safeguarding of.
• Led and managed a multiyear project, fostering collaboration with 15 stakeholders to enhance access to classified networks. Successfully achieved a remarkable 700% increase in access to classified computer assets and.
• Orchestrated a seamless upgrade from Windows 7 to Windows 10 across five product owners and 30 stakeholders. Ensured 100% compliance for over 2000 assets, optimizing the organization's IT infrastructure.
• Spearheaded the successful transition from Blackberry devices to smart phones (Android and iPhone) across five organizations and 25 stakeholders. Implemented baseline security applications and conducted user training.
• Excelled as the Cybersecurity Program Lead, expertly administering the program and overseeing five subordinate programs during a biennial external audit. Recognized for superior performance to cybersecurity excellence.
• Collaborated with product owners to create and establish a cutting-edge military situation room, equipped with a video wall and multiple displays for audio and video conferencing across various classified networks.

• Partnered with 8 stakeholders to delineate project parameters and successfully delivered an Excel-based tracking system that visualized time-based requirements, resulting in a 75% increase in compliance.
• Demonstrated technical expertise by reverse-engineering a complex Excel dashboard, significantly improving its reliability while protecting Health Insurance Portability and Accountability Act (HIPPA) information.
• Exhibited exceptional organizational and leadership capabilities by managing daily operations and scheduling for 180 wounded, ill, and injured military personnel. Utilized a business system to analyze and track.
• Pioneered the development of a comprehensive training program, tailored specifically to address the unique challenges of working with wounded, ill, and injured Marines. This program aimed to equip personnel with a.
• Served as a dedicated Tier 1 helpdesk for an organization with over 200 personnel, providing top-notch support and resolving technical issues promptly and effectively.

• Successfully served as Project Manager for the upgrade of a circuit card troubleshooting lab and curriculum, modernizing the aging equipment, and enhancing technical expertise developed through 18 days of training. The.
• Effectively led a comprehensive overhaul of a challenged CompTIA A+ curriculum, implementing substantial improvements in course instruction and internal testing procedures. This endeavor resulted in an impressive 135%.
• Designed and delivered an innovative 3-week training program, focused on mid-level management maintenance procedures and data analytics. This program emerged as the premiere training continuum for a workforce of 4000+.
• Tailored 1-week training curriculum to instruct non-IT personnel in performing Tier 1 helpdesk actions following a service level agreement change. Thus, ensuring a seamless transition without a drop-off of efficiencies.