Tom Scotti Email & Phone Number

Horsham, Pa

Govern 12-person management team, as well as personnel located across the United States and Canada, in support of 250+ franchised locations. Collaborate with executive leadership to develop and enact operational strategies encompassing all business aspects, from staff recruitment to sales and profitability. Support franchise development by conducting operational visits, assessing performance, performing market analysis, and recommending strategic solutions to overcome obstacles. Head corporate status meetings, planning sessions, and training seminars.★ Sparked divisional revenue increase of $5.2M+ per year, double the industry’s average, through the implementation of new business model designed to resolve key customer concerns. ★ Resolved $300K+ in disputed billings and collected an additional $700K+ in lost revenue by implementing new collections processes.★ Halved employee turnover, resulting in $300K+ in training and payroll savings. ★ Grew share of accounts for corporate owned remanufacturer by over 200% within franchised locations through cultural change.★ Enhanced operational efficiency by 25% through the enaction of new tracking system and deployment of unified service center diagnostic procedures.

Horshm, Pa

Oversaw business operations and strengthened franchisee relations throughout the Midwest and New York Metropolitan regions. Worked closely with franchisees to assess performance and implement strategic plans of action to drive profitability and improvement. Crafted innovative sales, customer service, and marketing initiatives through close collaboration with local advertising agencies. Led staff recruitment and training efforts; managed staffing levels and administered regional training seminars for franchisee management and staff. ★ Attained year-after-year growth totaling net gains of 15% and $21.9M+ in gross regional revenue. ★ Championed new regional service offering which generated incremental revenue of $1.26M+.★ Personally recruited, trained, and mentored service center managers and sales staff in 65% of assigned locations, resulting in significant increases in client satisfaction and overall profitability. ★ Consistently achieved all regional sales and profitability objectives due to marketing, process development, and management expertise.

Wheeling, Il

Coordinated sales and service activities for national supplier of water systems and accessories.Ensured efficient operations through direct supervision of national sales team and call center locations. Identified target markets and created innovative plans to achieve internal sales and service goals. Recruited, hired, and trained sales and service staff to ensure alignment with high standards and expectations.★ Bolstered performance of customer service personnel through the design and implementation of new assessment and training strategies.

Led sales, marketing, and distribution efforts throughout the Midwest for North American clothing retailer.Supported the attainment of corporate objectives by leading client acquisition and customer service initiatives. Organized multi-state trade shows and brought sales and service staff into alignment with high quality standards by providing targeted training and coaching sessions. ★ Tripled customer base, securing client growth of 1K+ due to tireless prospecting and networking.

Excelled in communication systems and applications.