Customer Success And Donor Support Specialist
Current- Guide political campaigns and committees of the platform to maximize fundraising potential and user understanding of technical offerings, features, and functionalities.- Coordinate the platform onboarding process for dozens of client accounts, including state and federal campaigns, political action committees, and non-profit organizations.- Oversee and optimize internal and external donor support teams servicing thousands of donors to campaigns and political organizations at the local, state, and national level. - Organize, streamline, and update automated and interactive donor support features in order to increase customer satisfaction while simultaneously decreasing team response time.