Scott Callender Email & Phone Number

Yorba Linda, Ca, Us

Connecting or engaging Mid-Market Christian CEOs and Business Leaders. Intersection of Faith and Business. Helping CEO's deal with the "tough stuff." Facilitator of Significant Lives.

San Francisco, Ca, Us

Santa Ana, Ca, Us

In my current role, I direct daily operations to facilitate streamlined business processes and innovating on-going process improvements to grow business and foster creative solutions. I also maintain accountability for business intelligence and sales operations, compliance and quality, marketing, global operations, change management, training, and mergers and acquisitions.• Overhauled business operations structure, identifying $400K in savings.• Cultivated a revenue operations team projected to elevate sales by 8%, 23%, and 26% over the next three years.

In this role, I evaluated property and casualty division to ensure alignment with core strategies. I also spearheaded daily operations and managed division with $150M in revenue. As well, I innovated process improvements and solutions to maximize quality, revenue, and productivity.• Prepared division for sale by building new executive and business infrastructure, as well as short-term business goals, resulting in a 22% increase in premiums and reduction in expenses by 39%.• Developed UW plan resulting in no California wildfire losses over last three years.

Here, I developed and implemented strategic planning to achieve sales growth, customer satisfaction, and KPIs across three distribution channels.• Fostered new internal culture, strategic direction and expectations, resulting in increasing premiums produced from $113M to $146M within three years.• Facilitated the development and implementation of new insurance products in three major states.• Identified issues in underwriting leading to 8.7% reduction in loss ratio.

Anaheim, Us

Held positions of Operations Manager of Resort Guest Services and Operations Manager, Resort Security. Integral part in opening of Disney's California Adventure is one of the highlights of my career at Disney.

Irvine, Ca, Us

Was a TMU in the Orange County Market and then went into Corporate and oversaw all National Customer Service services such as the 1-800-Taco Bell line and the Mystery Shop program as well as Corporate Communications to the field both for Company owned and Franchise owned units.