Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. Eagle Eye provides security and real-time business intelligence, helping organizations of all sizes and types optimize operations.• Deliver global Customer Technical Support and Professional Services.• Lead a team that live answers phone calls and interactive chats 24x7x365 to ensure rapid, effective customer service.• Actively seek input from team members to improve processes and technologies.• Maintain exceptional customer satisfaction ratings by delivering efficient, effective, and welcoming service.

Responsible for leading our Customer Support organization to provide a world class support experience for our current 20,000 restaurants. Driving the transition of our support model to: - Deliver an exceptional customer experience - Provide omnichannel operations for our customers - Operate based on customer-centric metrics - Create an environment where associates feel empowered, supported, and valued - Deliver value to our investors through optimized operations

Tasked with reviewing the Customer Support organization and delivering the following: - Plan for consolidation of multiple Support teams welcomed through acquisition - Strategy to improve customer experience through: - Implementing customer-centric operations - Focusing on customer-centric measurements and metrics - Establishing omnichannel support plan - Roadmap for more efficient operations - Structure to empower, encourage, and value associatesConcurrently drove enterprise project to move all Support teams to a new, single instance of Zendesk ticketing and workflow backbone and optimize the Support team's tech stack.

Stanley Security is a division of Stanley Black and Decker. As a Strategic Account Manager, I partner with Fortune 1000 entities to maintain and secure their Global infrastructure. Front-end Security, Access Control, Physical Identity Access Management (PIAM), Visitor Management or Workplace Administration, Stanley Security is the leader in protecting Fortune 1000 physical and digital assets.

Product Line Sales DirectorDirector, Systems Management ServicesManager, Implementation and Training ServicesManager, Sales EngineeringCreated, built and managed six new business functions – Sales Engineering, Training, Developer Training, Implementation, Professional Services, and Product Line Sales Engineering →THAT SET THE FOUNDATION TO GROW COMPANY FROM 16 TEAM MEMBERS AND $0 REVENUES TO A SUCCESSFUL IPO, 1500 team members, and multimillion-dollar revenues.