At SUNY Upstate's Air Upstate & Upstate Robotics departments, I identify, research, recommend, and assist with implementing new technology and automation for use at SUNY Upstate. These technologies include Autonomous Mobile Robots (AMRs), Unmanned Aerial Systems (UAS / Drones), VR headsets, exoskeletons, wearables, and other emerging technologies.I act as an ambassador and champion during rollouts, educating and exciting employees and patients about these new technologies with a focus on enhancing adoption rates and user experience (UX). I also collect user feedback from end users to improve procedures, modify workflows, and modify infrastructure as necessary.

While in the PC Support role, I focused on being the "friendly face of IT" for the Cardiology and Radiology departments. I worked closely with Cardiology management and staff to provide advice for requests, manage IT projects through to completion, and troubleshoot and resolve any technical issues in the department. I supported a variety of hardware for both departments, including desktops, laptops, mobile workstation carts, kiosks, and mobile devices. I also performed troubleshooting and calls to vendors to assist with issues on various cardiac and radiological medical devices. I also installed and supported a wide variety of software, including standard business software and specific clinical applications. Cases arrived via a ticketing system, where I was allowed to accept tickets and manage my workload appropriately and within service-level agreements.

Since 2012, I have served on the Executive Board as the League Scheduler. I schedule over 700 youth hockey games each season for a hundred teams across Central New York, the Southern Tier, and parts of Northern New York. I also built a league website at snowbelthockey.org using WordPress to display league standings, team schedules, league history, and other valuable information for the Board, players, and their families. I recommend changes to bylaws and other policies, as well as rule clarification and legislation. As the most senior member of the Board, I also act as a primary advisor to the League President.

Researched and resolved hardware and software issues for over 3,200 desktops, laptops, and mobile devices running Windows, Android, and iOS. Installed hardware, software, and peripherals for all employees. Managed projects for mass deployment of new devices. Ensured accurate records in Active Directory and within the Symantec Altiris asset management platform.

Researched billing system problems and developed practical solutions. Supported MIS department by acting as frontline support, resolving hardware and software issues over the phone. Ran daily maintenance and backups in HP NonStop (Tandem) and IBM mainframe environments.

Troubleshot and resolved issues within Unix (Solaris), Windows, and HP NonStop (Tandem) environments. Researched issues to determine the source of problems and submitted bug fix requests. Altered reports as necessary to provide desired output for management.

Worked in Unix (HP-UX) and Windows to resolve issues with production processes. Brought servers down/up for scheduled backups in AS/400 environment. Provided overnight company-wide Help Desk support.

Troubleshot removable media drives under Windows, Mac, and Linux OS’s via phone, e-mail, and web chat communications. Answered customer service questions, assisted customers in fixing system and drive problems, and processed drive replacement authorizations if necessary. Contributed many technical articles and walk-throughs for publication on the techs’ troubleshooting database.