Scott Guyton Email & Phone Number

Renton, WA, US

Tacoma, Washington, US

• Created Quizzes, Tests and other educational content for nine chapters of a Privacy Engineering undergraduate course
• Collaborated with professor to ensure content is aligned with learning objectives
• Provided constructive feedback for students on assignments

Redmond, Washington, US

• Conducted software testing (manual testing a.k.a quality assurance) for pre-release builds, filed bugs in Azure DevOps, and provided detailed reproduction steps and configurations
• Maintained and troubleshot lab hardware/software, installedsoftware, and executed manual & automated tests, ensuringseamless testing operations
• Demonstrated strong problem-solving skills and knowledge of personal computers, mobile phones, operating systems, and software development practices

• Technical leadership point of contact to maintain application IT Services and Security Operations including database management, and software debugging
• Performed gap analysis on Disaster Recovery solutions and made appropriate recommendations
• Pushed IT Security & Information Security practices and standards to secure an insecure application
• Championed cybersecurity standards such as pci-dss. HIPAA, and FERPA
• Used negotiation skills with stakeholders to prioritize technical debtresolution and implementation of best practices
• Technical work includes Snort IDS installations and setup, server monitoring and security remediation, Nginx configuration and deployment, Cloudflare CDN configuration, developing and deploying Slack channel.

Bangalore, Karnataka, IN

• Provided configuration for Cisco and Arista ethernet switches, web services (SNMP, DHCP, IPV6, SSH) software, routing & firewalls to validate Azure Linux & CBL-Mariner images using PowerShell, Python, and Linux
• Implemented and expanded a data center lab, ensuring optimal operations - created OpenSSH configurations to allow Active Directory Users to access lab environment
• Configured RAID, SMTP, SSH, Firewall, and other cloud infrastructurein Azure (Azure cloud) and virtualized servers using Microsoft Windows Server Hyper-V (hyperv) virtual machines to run Open Source operating systems.
• Automated system and network monitoring via scripting and Nagios, optimizing system efficiencies
• Resolved test CI/CD (cicd) run failures by analyzing data, enhancing lab operations through team collaborations
• Performed firmware upgrades for custom Microsoft Data center equipment utilizing KVM remote access

Focused on providing US retailers & coffee roasters exciting choices of coffee from the African continent.

Noida, Uttar Pradesh, IN

• Developed a C#, Microsoft Azure (Azure Service Bus) application that communicated with Solr server for indexing of multi-terabyte file systems that inspected individual documents to detect personally identifiable.
• Code was deployed using Git, Azure Service Bus & Solr rest json api and Infrastructure
• Automated deployment using an Azure Runbook in PowerShell, facilitating seamless VM-to-VM application transfers
• Used Postman to troubleshoot and develop application that interfaced with Solr apis
• Deployed application with Kubernetes, Azure Runbooks and Docker containers

Kirkland, WA, US

• Utilized MySQL queries to swiftly diagnose and fix customer sign-up and service usage issues
• Addressed and rectified data display discrepancies in customer interfaces using debugging and defined standard operating procedures
• Investigate issues from Amazon Web Services (AWS) S3 integration failures such as missing data

Renton, WA, US

• Automated CSV file downloads and archiving using Python, XML and Selenium WebDriver using Agile Development and TDD methodology
• Developed a custom Chromium browser, overcoming file-saving limitations
• Transferred information into an MS Access database
• Utilized Github to host version control of the application

Calabasas, CA, US

• Resolved thousands of complex web hosting and virtual private server issues, satisfying customers, which include troubleshooting cPanel, Apache, Redis and WordPress hosting issues.
• Utilized Red Hat(centos / redhat) Linux and Windows diagnostic tools to troubleshoot server and TCP/IP network problems using experience and internet research resources
• Improved customer satisfaction by providing expert assistance with website and database setups

Anywhere, US

• Performed HelpDesk remote system repairs and malware removal, increasing operational efficiency
• Supported hundreds of customers with device setup (printers, smartphones, LAN), network troubleshooting, and malware removal for windows and Mac OS systems
• Utilized a range of tools (Windows Sysinternals, Malware Bytes) to ensure comprehensive care

Cary, North Carolina, US

• Provided global support via email/live chat, enhancing customer service responsiveness
• Handled account modifications and provisioning with high accuracy and customer satisfaction
• Performed Troubleshooting of video streaming issues, ensuring a seamless customer experience

Redmond, Washington, US

• Managed technical support issues, reducing resolution times and increasing customer satisfaction
• Conducted QA testing and developed over ten user manuals (Technical Writing), enhancing product usability
• Facilitated weekly meetings to address support issues, fostering interdepartmental collaboration

Holmdel, New Jersey, US

• Provided VoIP and SIP support, achieving high issue resolution rates reflected in customer feedback
• Maintained performance targets, ensuring consistent service quality and reliability

• Offered DNS and web server support, gaining expertise in system security and email troubleshooting
• Engaged in side projects that improved system functionality and user experience
• Led training and management initiatives, enhancing team capabilities and service delivery

Honolulu, HI, US

Configure and troubleshoot a variety of computer communication systems utilizing a variety of media i.e.UTP/STP, Microwave/Radio transmission, Optical Fiber, and WAN equipment i.e. Frame Relay/ATM,CSU/DSU, TMUX.

Master Of Cybersecurity & Leadership, Computer And Information Systems Security/Information Assurance

Bachelor Of Applied Science - Basc, Computer Science

Associate’S Degree, Computer Science

Full Stack Web Developer, Programing

Certificate Of Completion, Networking Technology With An Emphasis In Cisco Systems