Cyber Systems Engineer within Strategic Counterintelligence primarily responsible for enterprise-level data protection initiatives and technologies that protect against data breaches, data exfiltration, data spills and the destruction of data across cloud, physical and virtual environments. Designed and enforced data protection policies and procedures to ensure compliance with regulatory requirements and DIB (defense industrial base) best practices. Implemented and managed data loss prevention (DLP) solutions to protect sensitive information from unauthorized access, disclosure, or loss.Collaborated with cross-functional teams to develop and implement proactive strategies, policies, and procedures for mitigating data risks.Audited access events and performed behavioral analysis to detect anomalous activities and patterns indicative of insider threats. Investigated incidents involving potential insider threats, collected and preserved evidence for further analysis and legal proceedings. Consulted in security investigations of incidents. Performed post-incident forensics of classified and unclassified data spills.Experienced SAFe Agile Scrum Master with a proven track record in facilitating and optimizing Agile methodologies within a large-scale organization. Proficient in guiding cross-functional teams through the SAFe framework, ensuring effective communication and collaboration. Skilled in conducting Scrum ceremonies, removing impediments, and promoting continuous improvement. Technical subject matter expert within data loss prevention (DLP) including methodologies and technologies, data encryption (at-rest/in-transit), endpoint detection & response (EDR) and insider threat detection (ITD).

Responsible for the full lifecycle of enterprise-level application delivery and packaging efforts within a secured, multi-domain environment. Expertise in creating, testing, and deploying software packages for enterprise environments. Skilled in packaging tools, deployment technologies, and version control systems.Created and maintained software packages for deployment across multiple platforms and environments, ensuring compatibility and adherence to company standards. Leveraged packaging tools, such as Flexera AdminStudio, Flexera InstallShield, Symantec Wise Package Studio and PowerShell App Deployment Toolkit, to package software applications, libraries, and dependencies.Conducted quality assurance testing to validate the functionality and compatibility of software packages before deployment. Collaborated with software developers, system administrators, and stakeholders to gather requirements and ensure smooth integration of packaged software into existing infrastructure.Developed and documented packaging processes, best practices, and guidelines to improve efficiency and consistency. Managed version control systems to track and maintain software package versions and updates.Executed patch management strategies for Windows operating systems, ensuring timely installation of security updates and patches. Conducted vulnerability assessments and risk analyses to identify and prioritize critical security updates.Implemented and managed Windows Server Update Services (WSUS) or similar tools to automate and streamline the deployment of security updates across the network. Monitored patching activities, maintaining logs and documentation to ensure compliance and track patching status.Coordinated with system administrators for scheduling of patching activities with minimal disruption to operations. Tested and validated security updates in staging environments prior to production deployment to minimize potential issues.

Responsible for the effective provisioning, installation, configuration, operation, and maintenance of server hardware, software, and related infrastructure in a physical and virtual environment spread across multiple geographical locations. Installed, configured, and maintained Windows and/or Linux server operating systems. Monitored server performance, analyzing logs and metrics to identify and resolve performance issues. Assisted in capacity planning, predicting resource needs and recommending server upgrades as necessary.Implemented security measures and access controls to protect server infrastructure from unauthorized access. Conducted regular backups and disaster recovery tests to ensure data integrity and availability.Managed user accounts, permissions, and group policies for server access and resource management. Collaborated with cross-functional teams to troubleshoot and resolve server-related issues and outages.Implemented and maintained server monitoring tools to proactively identify potential problems and prevent service disruptions. Documented server configurations, procedures, and troubleshooting guidelines for knowledge sharing and reference.Administrative support was provided for Active Directory Management, Group Policy Management, Juniper SSL VPN, PGP Endpoint Protection, RSA SecurID, Symantec ITMS, Symantec Endpoint Protection (SEP), Symantec Data Loss Prevention (DLP) and VMware vSphere. Served as the primary point-of-contact and subject matter expert on all Symantec solutions. Provided telephony support through Cisco Unified Communications Manager (CUCM) 8.x, Cisco Unity Connection (UCA) 8.x, BlackBerry Enterprise Server (BES), Mobile Device Management and Verizon Wireless.

Served as Information Systems Security Officer (ISSO) responsible for the development, implementation and management of information security programs within the organization.Worked closely with the Facility Security Officer (FSO) and the Information System Security Manager (ISSM) in the development of the information security management framework.Assisted staff with the installation and complex support of desktop computers, applications, servers, telephony, and related technology.  Served as a single point of contact with vendor support contacts to resolve technical problems with equipment and software. Recommended and performed hardware upgrades to ensure system stability and longevity. Provided administration support of all information technology infrastructure including telephony support utilizing Broadcore’s Hosted Unified Communications (SIP), Cisco PoE Switching and Edgewater VoIP Gateway. Served as the primary Security point-of-contact (POC) for all premises intrusion detection systems and proxy badging systems.

Performed call arrival pattern analysis, short and mid-range forecasts (monthly, weekly, daily, and interval level), schedule generation, IEX TotalView system administration, report creation and analysis for a contact center infrastructure that existing at multiple sites. Improved resource utilization through real-time schedule adherence, workflow data analysis, and call prioritization changes (load balancing) to ensure SLA and QoS were met.Monitored the functionality of the ACD and IVR as it related to SLA. Recommended areas of improvement in phone coverage and staffing productivity. Initiated outbound calling campaigns when appropriate.Maintained elements of system-wide databases and call statistical systems ensuring accurate and timely reporting. Administration activities involving IEX TotalView, NEC MAT, NEC Global Navigator, Wygant / CenterPlus and additional systems as it relates to ACD management.Ensured users were equipped to use the systems and served as the single point of contact with IEX. Resolved specific issues independently as identified within scope, served as a liaison to IT to resolve issues outside of scope.

Administration of the telecom contact center infrastructure in a 24/7/365 high volume network consisting of over 10,000 agents in 34 sites that handled a combined total of 78 million calls annually.Investigated and resolved voice network outages/issues, including response time issues, downed circuits, mis-routing of calls, Local Exchange Carrier (LEC) and Inter-Exchange Carrier (IXC) issues. Monitored and adjusted real-time voice handling, ACD operations, call routing, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and workforce staffing levels to perform call prioritization changes (load balancing) to meet client objectives in service levels, occupancy, cost-per-call, minimization of call abandonment, and overall quality of service.Maintained ACD, IVR/VGS, NICE IEX TotalView 3.12 Resource Scheduling, Witness IP Telephony Recording Systems, and PBX/VPBX systems. Coordinated efforts with field leadership and traffic during emergency situations to minimize call disruptions.