Scott Hyde Email & Phone Number

Experienced and qualified IT Systems Support Lead with extensive knowledge of desktop, server, networking technologies. Known for being a hands-on person with a natural ability to identify problems. Eager to learn and develop myself. Excellent customers facing skills and proven track record in customer service. ITIL trained and works seamlessly within the bound of lifecycle management. Able to efficiently analyse customer requirements and deliver project specifications. Regularly interface with customer management to discuss future needs, compliance issues and/or risk mitigation.Designed and implemented networking solutions using technologies such as IP switches, routers and wireless. Assisted configuration and installation firewalls and other security appliances, key to ensuring integrity of customer data.For the last 10 years, led a team of five engineers across two sites on the South coast. A driven people & tasks-oriented leader who plans logically, methodically and problem solves efficiently. Accustomed to working with executive and senior level management and acknowledged for meeting company goals while maintaining excellent client relations and customer satisfaction.Training and mentoring subordinates in the use of new technologies, ensuring customer expectations are exceeded.Key technical skills: Cisco / HP / IBM / DELL EMCIP / LAN / WAN / WLAN / VPN / RAS / SSL / VOIPSAN / NAS / SaaS Cisco IOS and CatOSAD / GP / WSUS / SCCMDHCP / DNS / WINSBlackBerry UEMWindows Server NT – 2K16Window Prof/Ent NT4 – 11