It Operating Unit Lead
CurrentThe Operating Unit Leader delivers and ensures the quality of information technology services to provide business value for one or more of First Quality’s Operating Unit locations.As an Operating Unit IT Leader in our First Quality IT group, I work closely within the assigned business team to understand their needs and ensure delivery against objectives. The Operating Unit IT Leader is responsible for understanding and capturing business and functional requirements to form a strong business case for change, assisting in the prioritization and resolution of requests, and ensuring that projects and technology services are delivered with business value and quality. I serve as the lead communicator with assigned operating units with respect to technology initiatives, requirements, and escalation.As a key resource for service satisfaction, an Operating Unit IT Leader provides or assists with local, divisional, and enterprise incident and request management in coordination with the Enterprise Service Desk and any local Service Support team members.