I have a knack for finding the simplest solution to complex problems. Armed with 20+ years of experience, I am a subject matter expert in ensuring technical strategies align with corporate goals through a combination of technical expertise and operational understanding.My first IT Operations role was with Northrop Grumman Corp where I led the day-to-day operations of all IT services for a $1.3B company. I address issues with IT strategy, mitigation, manufacturing systems, and customer services resolving each issue. As the Shared Services Leader and IT Operations Manager at Northrop Grumman Corp designed and implemented an enterprise-wide experience management program and platform, including an internal employee satisfaction program. I served as SME for the Corporate Information Governance Board and created and executed a Shared Services CSAT program that improved employee satisfaction across the entire portfolio and gave 92% satisfaction across all shared services in 2023.When I'm not geeking out over operations, I'm an amateur photographer. Photography, like operations, is about finding the proper perspective to solve a problem.If you need advice on streamlining processes, managing teams, or want to talk about the perfect shot, feel free to contact me. scottshoemaker@icloud.comSkills: Project Management, Strategic Planning, Cross-functional Collaboration, Change Management, Continuous Improvement, Process Optimization.