Scott Kaiser Email & Phone Number

Palo Alto, California, United States

Palo Alto, California

Palo Alto, California

San Francisco Bay Area

Machine Learning and data analysis for Veritas' Information Intelligence Products

San Francisco Bay Area

• Conceived and ran per-customer profitability analysis that identified changes which increased billings by $1.6 million annually• Created machine learning ensembles to design and code predictive churn model for SaaS service. Synthesized data from multiple production and financial systems and engineered features to deliver both predictions and insights to product team.• Used machine learning to find recurring patterns in support escalations by analyzing support case text. Coded application in R, reviewed results with support executives.• Initiated and led project to find software bugs in Symantec’s Enterprise Vault.cloud service using statistical tests. Worked with engineering and operations teams to automate and deploy to production.• Modeled new pricing structure using SaaS customer data to Bootstrap revenue confidence intervals and identify options within constraints of existing discount structure.• Initiated and ran data mining project to increase user trials; results convinced executives to make process changes and add KPIs.• Coded Monte-Carlo simulations in R to evaluate a proposed new pricing strategy using recent sales data, resulting in a rejection of the proposal.* Migrated telemetry data collection system from on-premise to AWS

Mountain View, Ca

• Led team of 50 developers, QA, Program Management, DBA, UI Design and documentation in the US and India for Symantec's Magic Quadrant-leading, cloud email archiving service• Spearheaded team’s first Hack Day resulting in deployed project within 2.5 months which led to 10% reduction in total query load and 7% improvement in overall system performance.• Hired 10 new team members while reducing attrition from 20% to 4%.• Oversaw 2 releases to improve scale and deliver key customer features

Mountain View, Ca

Engineering Management• Led team of 30 developers, QA, Operations, DBA and UI Design in the US, China and India• Grew visits 90% CAGR, pageviews 69% CAGR, local tool use 76% CAGR• Oversaw 8 releases, adding 4 new services, a content deployment system, and numerous enhancements; led cross-business unit initiative to add a second product line• Identified need for and led multi-dimension quality project, using usage data, code review, cloud-based regression testing, and tools• Re-architected production system to improve performanceAnalytics• Ran A|B tests to optimize mail notifications to users• Analyzed usage data to improve license reporting, set pass/fail thresholds, and estimate impact of service/tool changes• Improved testing efficacy by finding which checkerboard cells customers actually use• Uncovered quality issues by baselining adoption rates across product versionsInnovation • Symantec Patent Filter Committee member, 2010 - 2012

Mountain View, Ca

see Sr. Director description, above

Mountain View, Ca

• Closed OEM contract with Huawei for file serving appliance• Moved IBM contract engineering agreement from termsheet to final contract (signed two months later)

Mountain View, Ca

• Grew Cluster File System revenue at 49% CAGR for 5 years• Built team from 3 to 8 product managers for the VERITAS Storage Foundation product family• Changed pricing strategy from option-based to bundle-based using an experiment which delivered 200% higher sales from bundles vs. options• Identified new applications, coordinated with development to improve product• Conceived and initiated SaaS installation tool, used >65,000 times by customers

Mountain View, Ca

• Modeled economic value to customer of key features and scalability requirements• Identified and prioritized requirements; defined behavior/semantics with engineering • Developed roadmap and collateral; briefed customers and analysts on product direction• Trained field and marketing on product value proposition• Segmented server market by workload, assessed market attractiveness with primary and secondary research • Eliminated three under-producing products• Authored technical whitepapers to promote product capabilities

New York, Ny

• Quantified share gains and cannibalization costs of a multi-brand medical device strategy; client kept two brands; three years later CEO stated “that strategy helped increase share by 28%”• Crafted market strategy for a biotechnology startup Interviewed industry leaders and scientists to map competitive landscape Convinced client to change markets for greater growth potential; IPO in 2000 • Additional projects in Shared Services, Regulatory Affairs, and Human Resources

New Haven, Ct

• Evaluated & selected satellite image analysis software• Coded data transform application

Mba, Marketing, Operations & Information Technology

with honors

Ba, Economics

magna cum laude