Scott Kastroll Email & Phone Number

Strasburg, Co, Us

Troubleshoot and repair computers at customer locationBuild computers to customer's specificationsEducate customers about safe Internet habitsEducate customers about technologyProvide upgrade solutions for computers and peripheralsProvide excellent customer service

Advanced researching and document retrievalDraft and proof legal contracts and supporting documents, which includes customer correspondenceCreated and maintain document tracking database that allows for reporting of statistical dataStreamlined office procedures resulting in greater productivityCommunicate with customers and staff via email, phone and faxProvide technical advice to company foundersProvide sales and marketing reports to company presidentProvide marketing support to sales teamUtilize standard office equipment to complete daily tasksFiling and maintaining contracts, reports and correspondence

Administrative duties for 65 member carrier augmentation unit; Leading Petty Officer of unit’s administration department which included evaluations for all unit members; Special project and leave tracking; Drafting correspondence; Administrative support for officers and senior enlisted.Received Navy Achievement Medal for the creation and implementation of a worldwide member tracking database for the Navy’s Centennial of Naval Aviation (CoNA) working directly with Vice Admiral and high ranking officers.

Greater Denver Area

Provide tier 1, 2 and 3 support to users of custom software application (CBMS)Receive trouble calls directly from users by phone, email, and faxDocument identified system defectsSubmit Knowledge Base articles and FAQsAssist in the analysis of Help Desk performanceParticipate in rotating 24x7 on-call support shiftsCreate and maintain database for tracking Help Desk related issues and pass-on eventsCreate reports and queries for Help Desk SLA (Service Level Agreement) tracking utilizing MS Access as a front-end to SQL Server

Greater Denver Area

Supported 2,000+ usersAveraged 10 Remedy ticket closures per day, with a peak closure rate of 23 tickets per dayTroubleshooting and resolving client issues of proprietary financial and Microsoft applicationsInstalling, diagnosing, repairing and maintaining client workstations on-site and via remote administrationParticipated in rotating 24x7 on-call support shiftsClient workstation and server migration from WindowsNT to Windows2000 rolloutResponsible for out of state client relocations/new installations without immediate supervisionReceived award for Excellence in Service for branch relocation projectMaintained superior customer service levelsCoordinated hardware support via onsite vendorBeta tested and implemented internal client applicationsUtilized PC imaging software to build client systemsAssisted in building relocation projects that affected more than 3,000 employees.