Scott Brooks Email & Phone Number

Over 10 years of experience in operating and scaling a Professional Services organization within a SaaS product company. Started as the first Professional Services Consultant and grew the team to eventually comprised of 4 Pro Srvs Practices, Education Srvs, Managed Srvs, Partner Srvs and Enablement, PMO, and BizDev. Clientele ranged from SMB to Enterprise so comfortable interfacing with a variety of roles and levels and included the following notables - Genentech, Valvoline, Uber, Lyft, ADP, Spotify, Hilton, Facebook.Career Highlights:- Grew PS team to 30 individuals while exceeding Bookings/Revenue Plan for 14+ straight quarters- Contributed to customer retention and churn-prevention through excellence of project delivery (90%+ renewal rates)- Fostered culture of upsell such that 40-50% of new PS bookings per quarter are upsell vs. new customer- Created an Education Srvs team that is on track to grow revenue by 200% YoY and deliver over 120 days of (V)ILT while simultaneously running an internal project to implement an LMS- Developed a Managed Srvs product and charted a team to operate the practice which is targeted to grow by 100% YoY- Instituted a PMO to add Project Management rigor and standardization to implementation projects- Operationalized partner enablement by collaborating closely with Alliances team to define selection criteria, success measurements, onboarding processes and other plays to identify/enable SI partners and instituted a discrete Partner Services and Enablement function within the PS team- Partner closely with Sales on Proposals, RFPs, SOWs and personally involved in scoping and negotiating the largest and most complex engagements- Cultivated resources on the team by creating career paths, merit-based promotions and maintained low turnover (<1 FTE / year)- Involved as an active cross functional participant in the Product Development process ranging from requirements definition to direct Product Management for some key features

Listed skills include Leadership, It Strategy, Enterprise Content Management, Sales Process, and 39 others.