Scott Hamilton Email & Phone Number

Burnaby, British Columbia, Canada

--Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;--Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases;--Provide superb customer service.

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

—Handle inbound requests by phone, chat and email with an eye to making the customer experience as effortless as possible; —Through my mastery of the Clio product, confidently answer the question asked and proactively answer the next one they haven’t even thought of;—Capture feedback on the product for use by our Product team;—Methodically troubleshoot.

Shinjuku, Tokyo, Japan

Tasked with researching and implementing a new cloud-based CRM system (ZenDesk) and a new internal communications tool (Slack) on an 150-User Enterprise Level, including filters, views, channels and workflows.

Shinjuku, Tokyo, Japan

I created English-language marketing materials aimed at new residents, as well as designed over 400 custom guide maps for each of our properties across Tokyo, with custom transit iconography and wayfinding assets.

Shinjuku, Tokyo, Japan

I liaised with new arrivals and got them set up with their temporary apartment or guesthouse. I used all 3 of my languages on a regular basis, with both coworkers and customers. I printed and processed paperwork and reported Sales and Availability data to the higher-ups.

Shibuya, Tokyo, Japan

While I lived in Tokyo, I ran a chain of Currency Exchange and Financial Services shops, with 6 locations across Tokyo. I managed the staffing of both Foreign and Japanese staff, shift scheduling, payroll, training and development, and processing cash drops.

Shibuya, Tokyo, Japan

I worked in a Currency Exchange shop, speaking to customers in English, French and Japanese, and conducting currency exchange transactions. I handled very large (1M+) amounts of cash, processed deposits, and managed their internal IT issues.

Burnaby, British Columbia, Canada

—Handle inbound requests by phone, chat and email with an eye to making the customer experience as effortless as possible; —Through my mastery of the Clio product, confidently answer the question asked and proactively answer the next one they haven’t even thought of;—Capture feedback on the product for use by our Product team;—Methodically troubleshoot.

Richmond, British Columbia, Canada

Additional Roles:-Managed a team of 3 employees on the Night Shift-Developed Training plans, coached customer interactions-Provided additional administrative support

Richmond, British Columbia, Canada

-Answer inbound customer service phone inquiries in both English and French related to InComm (ATM, Visa and others).-Assist Customer Service Representatives with any Cardholder issues in order to ensure prompt and satisfactory resolution, including call escalations.-Provide timely, accurate and courteous responses to a number of FAQs -Receive Cardholder.

Burnaby, British Columbia, Canada

My first role at a Contact Center. Took pizza orders over the phone, entered them into our system, and did various administrative tasks.