Scott Hamilton Email & Phone Number

Burnaby, British Columbia, Canada

--Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;--Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases;--Provide superb customer service throughout the data migration process;Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);--Be confident, articulate, and sensitive to the needs of customers and internal partners;--Contribute regularly to our customer-facing knowledge base [Help Center];--Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities;--Gain a deep understanding of and staying up to date with the Clio product and common workflows;--Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role;

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

—Handle inbound requests by phone, chat and email with an eye to making the customer experience as effortless as possible; —Through my mastery of the Clio product, confidently answer the question asked and proactively answer the next one they haven’t even thought of;—Capture feedback on the product for use by our Product team;—Methodically troubleshoot issues and coordinate resolution with the rest of the Clio Team;—Add to our knowledge base, consistently check for quality and coach our users in the usage of this knowledge base;—Contribute to personal and group projects to improve service delivery and processes across the department.(Took a Working Holiday in Japan from March to December 2017)

Shinjuku, Tokyo, Japan

Tasked with researching and implementing a new cloud-based CRM system (ZenDesk) and a new internal communications tool (Slack) on an 150-User Enterprise Level, including filters, views, channels and workflows.

Shinjuku, Tokyo, Japan

I created English-language marketing materials aimed at new residents, as well as designed over 400 custom guide maps for each of our properties across Tokyo, with custom transit iconography and wayfinding assets.

Shinjuku, Tokyo, Japan

I liaised with new arrivals and got them set up with their temporary apartment or guesthouse. I used all 3 of my languages on a regular basis, with both coworkers and customers. I printed and processed paperwork and reported Sales and Availability data to the higher-ups.

Shibuya, Tokyo, Japan

While I lived in Tokyo, I ran a chain of Currency Exchange and Financial Services shops, with 6 locations across Tokyo. I managed the staffing of both Foreign and Japanese staff, shift scheduling, payroll, training and development, and processing cash drops.

Shibuya, Tokyo, Japan

I worked in a Currency Exchange shop, speaking to customers in English, French and Japanese, and conducting currency exchange transactions. I handled very large (1M+) amounts of cash, processed deposits, and managed their internal IT issues.

Burnaby, British Columbia, Canada

—Handle inbound requests by phone, chat and email with an eye to making the customer experience as effortless as possible; —Through my mastery of the Clio product, confidently answer the question asked and proactively answer the next one they haven’t even thought of;—Capture feedback on the product for use by our Product team;—Methodically troubleshoot issues and coordinate resolution with the rest of the Clio Team;—Add to our knowledge base, consistently check for quality and coach our users in the usage of this knowledge base;—Contribute to personal and group projects to improve service delivery and processes across the department.________________________________Note: Took a 8 month Working Holiday in Japan from March-November 2017

Richmond, British Columbia, Canada

Additional Roles:-Managed a team of 3 employees on the Night Shift-Developed Training plans, coached customer interactions-Provided additional administrative support

Richmond, British Columbia, Canada

-Answer inbound customer service phone inquiries in both English and French related to InComm (ATM, Visa and others).-Assist Customer Service Representatives with any Cardholder issues in order to ensure prompt and satisfactory resolution, including call escalations.-Provide timely, accurate and courteous responses to a number of FAQs -Receive Cardholder Visa Card registration calls and order Visa Cards via the Customer Service website, as needed.-Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner.-Process various customer related tasks relating to Lost/Stolen Cards, forgotten PINs, chargebacks, disputes, potential fraud, etc.-Process paperwork for the day team. -Various other tasks and responsibilities.

Burnaby, British Columbia, Canada

My first role at a Contact Center. Took pizza orders over the phone, entered them into our system, and did various administrative tasks.