Scott Kick Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Sr. Management of the Museum of Illusions in the Mall of America.Overseeing, sales, marketing, operations and development for the Mall of America location of the largest private chain of museums of earth. Financial analysis of ticket and retail sales to improve opportunities and profitability. Partnering with city and State tourism boards to maximize lead generation and B2B opportunities. Successfully staffed and assisted in opening our Seattle location of the Museum of Illusions.

Minneapolis, Minnesota, United States

*Sr. Management of a state-of-the-art immersive art gallery, retail, cafe and special events space in NE Minneapolis's Arts District.*Overseeing all operations for a multi-million dollar state of the art gallery in the heart of the Twin Cities largest arts district, producing 3.2 million in sales annually. Staying in line with all budgets. *Consolidated positions and adjusted staffing by 53% resulting in a 52k month-over-month savings, while maintaining identical customer service and retail benchmarks. *Created the company's first cross-training program, resulting in a fully cross-trained team. *Responsible for stabilizing and enhancing our standing in the local community. Taking part in NEMAA's events, joining Meet Minneapolis, attending and participating in neighborhood association meetings and developing partnerships with a wide assortment of organizations and vendors. *Responsible for full spectrum event planning for VIP art gallery openings and promotions, with Sr. levels of local and state government in attendance with full media coverage

New Orleans Louisiana And Minneapolis Minnesota

Responsible for high volume photo concession operations at the Audubon Zoo, Aquarium, Insectarium and Natchez Steamboat. Later assisting with restaffing the Midwest Region post-covid. Responsible for the transition from an operation with 1 million in annual revenue to an operation with over 2.5 million in sales annually. *Training a team of over 70 professional photographers/sales agents to greet and process over 4 million guests a year. *Created and developed a Jr. team of venue managers to successfully navigate their HR responsibilities, professional ethics and emergency response. *Successfully brought all 4 properties under budget. *Installed innovative programs that eliminated any opportunity for employee theft. *Created original training materials that took a month long training process and streamlined it, producing fully cross-trained staff in two weeks or less. *Developed strong relationships with all of our regional clients assisting them beyond the scope of a vendor by helping them to streamline visitor flow protocols.

New Orleans

*Sr. Manager responsible for maintaining an active roster of 1000 employees in the Guest Services Department at the New Orleans Mercedes Superdome, Smoothie King Center and Champions Square.*Senior management on game days. Responsible for pre-game orientations, training updates, guest services deployments, and emergency response for NBA, NFL, concerts and major events in the 10,000 to 74,000 attendee range. *Personally responsible for all departmental hiring for the #1 Guest Services team in the NFL as quantified by secret shoppers, customer surveys and NFL oversight. *Direct oversight of all ADA inquires and ADA training of the Guest Services staff at the Superdome, Smoothie King Center and Champions Square.*Updating employee portal with events, employee enrichment opportunities and general announcements. *Leader for employee feedback round-tables: improving processes and employee relations.

Pearl Harbor Hawaii

Department Head coordinating tours, customer care, VIP's, FOH emergency response and special events staff at the USS Missouri Memorial. Overseeing a total of 60 staff members. Including an Assistant Manager, 2 Supervisors, and 5 Lead Tour Guides and up to 20 Pearl Harbor Historic Sites Ambassadors. Additional Responsibilities: Served as the Visitor Experience Manager for the Pearl Harbor Historic Sites Ambassadors. Created all SOP's, trained and directly managed a joint team of staff gathered from all four of Pearl Harbor's historic sites to greet and inform Pearl Harbors 2 million annual guests. List of accomplishments-• Quadrupling days without an injury. • Installing a tour staging system safely doubling the tour capacity from 500 to 1000+ guests an hr. • Implementing an original SOP for all of the components of the Tours Department.• Elimination of all inaccuracies in tour scripts and training materials. • Streamlining a month-long training process to have employees on a post in two days.• Doubling the amount of fully qualified Guides (events, encampments and Heart Tour)• Solving all major time-clock and tardiness issues. • Canceling external company tours of our ship that confused our guest experience while maintaining their revenue streams. • Standardizing emergency and evacuation response ensuring a 15-minute evac rate. • Installing consistent ADA, VIP, and Former Crew Member assistance.• With the permission and assistance of the National Parks, installed a team of Ambassadors responsible for non-preferentially promoting all of Pearl Harbor to 2 million guests a year.

Greater Atlanta Area

Responsible for customer service, visitor flow, group orientations and assisting with special event coordination at the largest puppetry museum in the U.S.Conceptualized a new system of customer care that stabilized a chaotic auditorium into an organized daily customer experience. Streamlining the auditorium seating to add 10% more seating capacity and increasing overall revenue. Created and implemented a training agenda, that covered front-of-house customer care. crowd control, public safety, ushering, and emergency response, it was the venue's first introduction to standardized FOH training.Volunteering whenever needed for office support, fundraisers, and patron events.

Greater Seattle Area

• Responsible for office management, event management and staff recruitment for Seattle's largest Event Staffing Company. This included annually performing 350+ interviews, background checks and personally processing all on-boarding. Training, and scheduling staff for a broad assortment of Seattle’s premiere performing arts venues and community events. With offices in the Historic Paramount Theater, we also staffed or had contracts with the Moore Theater, Bumbershoot Music Festival, Summer Nights at the Pier, Benaroya Hall, St. Michelle Winery, King Cat Theater, Fremont Fair, The 5th Ave. Theater, The Showbox, Neumos, Dimitriou's Jazz Alley and the Capitol Hill Block Party. ~ Staff coordination and management for multiple events at multiple venues simultaneously. Average venue size of 3000 seats, and annual events as large as 65,000 in a single day. • Daily event management of 70+ staff in the Winter season, and up to 250+ during the spring and summer Seasons. • Responsible for supplying a detailed multi-tier training that covered company policies on: high end customer service and retention, historic building protection, advanced crowd dynamics, alcohol monitoring, basic emergency response, and blood borne pathogen awareness.• Supplying the CEO with additional office support he may request including scheduling of staff, firing of staff, and special projects. Perpetually making myself available 24 hours a day including holidays and weekends.