Scott Kick Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Sr. Management of the Museum of Illusions in the Mall of America.Overseeing, sales, marketing, operations and development for the Mall of America location of the largest private chain of museums of earth. Financial analysis of ticket and retail sales to improve opportunities and profitability. Partnering with city and State tourism boards to maximize lead.

Minneapolis, Minnesota, United States

*Sr. Management of a state-of-the-art immersive art gallery, retail, cafe and special events space in NE Minneapolis's Arts District.*Overseeing all operations for a multi-million dollar state of the art gallery in the heart of the Twin Cities largest arts district, producing 3.2 million in sales annually. Staying in line with all budgets. *Consolidated.

New Orleans Louisiana And Minneapolis Minnesota

Responsible for high volume photo concession operations at the Audubon Zoo, Aquarium, Insectarium and Natchez Steamboat. Later assisting with restaffing the Midwest Region post-covid. Responsible for the transition from an operation with 1 million in annual revenue to an operation with over 2.5 million in sales annually. *Training a team of over 70.

New Orleans

*Sr. Manager responsible for maintaining an active roster of 1000 employees in the Guest Services Department at the New Orleans Mercedes Superdome, Smoothie King Center and Champions Square.*Senior management on game days. Responsible for pre-game orientations, training updates, guest services deployments, and emergency response for NBA, NFL, concerts and.

Pearl Harbor Hawaii

• Department Head coordinating tours, customer care, VIP's, FOH emergency response and special events staff at the USS Missouri Memorial. Overseeing a total of 60 staff members. Including an Assistant Manager, 2.
• Quadrupling days without an injury.
• Installing a tour staging system safely doubling the tour capacity from 500 to 1000+ guests an hr.
• Implementing an original SOP for all of the components of the Tours Department.
• Elimination of all inaccuracies in tour scripts and training materials.
• Streamlining a month-long training process to have employees on a post in two days.

Greater Atlanta Area

Responsible for customer service, visitor flow, group orientations and assisting with special event coordination at the largest puppetry museum in the U.S.Conceptualized a new system of customer care that stabilized a chaotic auditorium into an organized daily customer experience. Streamlining the auditorium seating to add 10% more seating capacity and.

Greater Seattle Area

• Responsible for office management, event management and staff recruitment for Seattle's largest Event Staffing Company. This included annually performing 350+ interviews, background checks and personally processing all.
• Daily event management of 70+ staff in the Winter season, and up to 250+ during the spring and summer Seasons.
• Responsible for supplying a detailed multi-tier training that covered company policies on: high end customer service and retention, historic building protection, advanced crowd dynamics, alcohol monitoring, basic.
• Supplying the CEO with additional office support he may request including scheduling of staff, firing of staff, and special projects. Perpetually making myself available 24 hours a day including holidays and weekends.