Scott Kirpach M.A. Email & Phone Number

Minneapolis, Minnesota, United States

Provides customer focused leadership and coordination of staff, which includes supervision over varied and/or complex to highly complex work or indirect supervision. Provides direction, feedback, and assesses performance for professional staff and/or other members of management with minimal direction from a more senior management member. Resolves and/or provides guidance on a range of problems from the routine to the highly complex for customers, including Ninth District business lines, FRS business lines, and National IT. Provides consultation to customers and assists them with information technology decisions and implementations.Assists in conducting feasibility studies on new or improved technologies. Assists with monitoring expenses; tracks expenses within Department/Section budget. Analyzes and evaluates business needs, assesses benefits and risks, and recommends technical and/or business solutions. Assists in translating policy decisions from System governing bodies into business and automation plans. Ensures department/section processes are efficient and effective, and procedures are up-to-date, relevant, and adhere to compliance standards.

Greater Minneapolis-St. Paul Area

• Supervise, coach, and develop staff members by communicating performance expectations, providing ongoing performance feedback, and ensuring that training and development plans and programs are implemented to address individual and team needs. • Provide ongoing performance feedback with each employee.• Make recommendations to department management pertaining to employee recognition, performance management, hiring, salary administration, and disciplinary actions.• Ensure a high level of customer satisfaction through well-trained and knowledgeable staff. • Ensure integrity of controls, regulations, and guidelines by identifying, analyzing, and recommending new procedures to improve effectiveness and efficiency of operations; communicating with staff and others about decisions affecting teamwork, process, resources, and other areas of responsibility; monitoring key unit metrics (e.g., quality measures, productivity, service level objectives, volumes, etc.) against plan, and adjusting resources in close consultation with higher level management; auditing, reviewing and/or monitoring operational processes and relevant controls, standards, regulations, policies and procedures to ensure consistent application and compliance. • Make recommendations and implement changes as appropriate. Report exceptions or significant variances, and escalate accordingly. • Resolve routine problems for internal and external customers.• Participate in Department or Bank work groups. • Monitor expenses and track expenses within Department budget. Approve expenditures within delegated authority limits.

Uses instructional design principles such as ADDIE to, analyze, manage, design, develop and evaluate classroom and online learning that engage and inspire participants.Develops internet based online learning courses including course content, simulations and assessments that maximize the use of Adobe Captivate, Flash, JavaScript, HTML/XML, etc. technologies to increase user interaction, video creation and virtual classroom.Develops tech-enhanced engaging instructor-led courses including instructor’s guide,participant’s guide, presentation, job aids, and assessments. Ensures instructional quality between courses, including alignment between course activities, assessments and objectives. Designs and deploys evaluation tools for courses. Enhances annually, or as needed, existing online and instructor-led curricula.Provides technical support for TS department and Fiscal Service team members with user questions. Creates and executes functionality testing for all content deployed using a LMS. Troubleshoots all identified errors, malfunctioning content, converter kit errors, etc. until resolution is reached. Consults with subject matter experts (SMEs) and leadership in TS department, Federal Reserve Bank of Minneapolis (Bank), Federal Reserve System (System) and Fiscal Service to identify learning needs, determine gaps, recommend technology-centered solutions, and deliver agreed-to solution within deadline based on sound analysis of relevant data.Leads, monitors and reports statuses for multiple projects simultaneously with short turnaround times. Develops and maintains project documentation, as needed.Representative for TS department and Fiscal Service training needs, as needed. Cultivates close, collaborative and professional working relationships with representatives from all levels of the following groups: TS department, Bank, System and Fiscal Services.

I collaborate with all internal and external parties to assess needs, develop, review, deploy and deliver eLearning training materials and courses used to educate internal staff and external customers in the use of Treasury Retail Securities products and services. I recommend and implement eLearning training course changes, updates, and enhancements through the analysis of customer needs. I serve as a department communications coordinator to review, assess and summarize critical changes in business processes received from internal and external sources. I identify technology issues and translate technology solutions to non-technical people. * Integrate sound adult learning principles into technology solutions* Participate in department, Bank, and FRS workgroups* Keep training materials current and consistent* Complete ad-hoc assignments, studies, and proposals* Conduct training courses

Firstmark Services

ORGANIZATIONAL DEVELOPMENT• Work closely with the senior leadership team to prioritize training needs and objectives• Lead, prioritize and manage departmental trainers as well as training and development initiatives• Design and deliver a successful weekly continuous leadership development program for frontline leaders• Coach associates to succeed and deliver various soft-skill trainings dealing with escalated customers• Co-create and run the Innovation Lab for the senior leadership team• Design and manage New Employee Orientation & Private Loan Technical Training Program • Develop, implement and facilitate a mediation program at Firstmark ServicesTRAINING• Implement and manage Firstmark's Knowledge Management System e-FAQ• Structure learning and monitor vendor based Learning Content Management System (LCMS)• Internal instructor of Adobe Captivate and developed numerous Captivate e-learning CBT modules• Work extensively with developing and maintaining internal training SharePoint websites• Specialize in technology training regarding proprietary software and Microsoft applications• Design and deliver distance learning via WebEx desktop sharing and teleconferencing• Utilize Microsoft Project 2003 and Visio to manage extensive training and development plans• Use QuestionPro to design and develop surveys for training analysis & client data collection HUMAN RESOURCES • Consult with senior management team regarding development and HR related issues• Manage employee relation initiatives locally in conjunction with our national parent company• Work closely with our recruitment team and manage new hire onboarding process• Designed and standardized a balanced scorecard for HR and training metrics at Firstmark Services• Developed HR and recruitment metrics and benchmarks for our parent company Nelnet

• Managed teaching and support staff in an academic setting• Designed Adult Basic Education, Technology and Secondary Education curriculum• Taught classes in Microsoft technology courses

• Proofread and approved lettershop and creative routes. Acted as primary backup for the Senior Marketing Coordinators and Marketing Managers. Proofed and logged direct mail seeds and filed them in compendiums.

Master Of Arts, Human Resource And Change Leadership Graduate Program

Specialized in Training and Development. My final internship project was to take the leadership development program that I had designed.

· Bachelor Of Applied Arts, Secondary Education