Scott Kirpach M.A. Email & Phone Number

Minneapolis, Minnesota, United States

Provides customer focused leadership and coordination of staff, which includes supervision over varied and/or complex to highly complex work or indirect supervision. Provides direction, feedback, and assesses performance for professional staff and/or other members of management with minimal direction from a more senior management member. Resolves and/or.

Greater Minneapolis-St. Paul Area

• Supervise, coach, and develop staff members by communicating performance expectations, providing ongoing performance feedback, and ensuring that training and development plans and programs are implemented to address.
• Provide ongoing performance feedback with each employee.
• Make recommendations to department management pertaining to employee recognition, performance management, hiring, salary administration, and disciplinary actions.
• Ensure a high level of customer satisfaction through well-trained and knowledgeable staff.
• Ensure integrity of controls, regulations, and guidelines by identifying, analyzing, and recommending new procedures to improve effectiveness and efficiency of operations; communicating with staff and others about.
• Make recommendations and implement changes as appropriate. Report exceptions or significant variances, and escalate accordingly.

Uses instructional design principles such as ADDIE to, analyze, manage, design, develop and evaluate classroom and online learning that engage and inspire participants.Develops internet based online learning courses including course content, simulations and assessments that maximize the use of Adobe Captivate, Flash, JavaScript, HTML/XML, etc. technologies.

I collaborate with all internal and external parties to assess needs, develop, review, deploy and deliver eLearning training materials and courses used to educate internal staff and external customers in the use of Treasury Retail Securities products and services. I recommend and implement eLearning training course changes, updates, and enhancements.

Firstmark Services

• ORGANIZATIONAL DEVELOPMENT
• Work closely with the senior leadership team to prioritize training needs and objectives
• Lead, prioritize and manage departmental trainers as well as training and development initiatives
• Design and deliver a successful weekly continuous leadership development program for frontline leaders
• Coach associates to succeed and deliver various soft-skill trainings dealing with escalated customers
• Co-create and run the Innovation Lab for the senior leadership team

• Managed teaching and support staff in an academic setting
• Designed Adult Basic Education, Technology and Secondary Education curriculum
• Taught classes in Microsoft technology courses

• Proofread and approved lettershop and creative routes. Acted as primary backup for the Senior Marketing Coordinators and Marketing Managers. Proofed and logged direct mail seeds and filed them in compendiums.

Master Of Arts, Human Resource And Change Leadership Graduate Program

Specialized in Training and Development. My final internship project was to take the leadership development program that I had designed.

· Bachelor Of Applied Arts, Secondary Education